Scrum Master - Analyst

We are seeking an exceptionally talented Scrum Master who will provide effective collaboration, facilitation, leadership, and coaching skills supporting the development of our solutions.

The ideal candidate has a combination of technical skills and thrives in a fast-paced, dynamic work environment that is team centric and highly collaborative. We are looking for candidates who have proven track records of being solution and delivery focused, and who can lead strategic, cross-functional, business facing and technical initiatives. The candidate will be an experienced Agile practitioner, have excellent logic and problem-solving skills and a visible drive to make a difference.

The candidate will be responsible for hands‑on execution of projects, enhancements, new functionality, and BAU activities within the organization as it pertains to the team(s) the candidate supports.

This job is located at our Global Home Office in Columbus, Ohio.

• Hands‑on Scrum Master for agile team(s) and/or cross‑functional project team leadership for business‑critical products and solutions.
• Understands big picture of work coming to the team; awareness of applications & business process the team supports & its purpose. Improve, maintain and develop (where appropriate) Agile best practices, dashboards and tools; ensure consistency where appropriate; maintain and create quarterly team plans.
• Develop and communicate Team dashboards and metrics pertaining to sprint goals, capacity, velocity, quality and backlog health.
• Foster a continuous improvement mindset in the team by capturing improvement ideas and conducting experiments. In addition, partner with existing teams and peers on continuous process improvements.
• Creates data driven, forward looking plans to manage flow thru team, with a view of capacity by skillset to inform decision making. Forecasting and planning current and future sprints to ensure planning at a sustainable pace and realistic implementation timelines; this would include quarterly planning.
• Maintain and report regularly on the flow of work into and out of the team(s) across work streams/projects ensuring dependencies are managed.
• Provide transparent visibility to risks / issues to achieving commitments, to enable collaborative problem solving with peers, other teams, business stakeholders, tech leads, project managers, project teams and release managers; remove blockers to hit sprint commitments and goals.
• Instill a sense of urgency reflecting the goals for the current sprint, upcoming release, and project vision, while passionately emphasizing the importance of meeting these goals and timelines, dates matter.
• Ensure sprint‑based meetings are effectively facilitated, the outcomes are achieved, and their cadence is maintained.
• Model servant leadership in a highly collaborative and fast paced environment.

• Must have 3+ years IT experience in a software development environment. Must have 3+ years of Agile / Scrum Master experience.
• Certified Scrum Master (CSM) or equivalent with active participation in the Agile community. Must possess a BA/BS in a related field or equivalent experience.
• Must have proven experience inspiring, motivating, and leading an agile team to achieve sprint goals, project goals, and sprint commitments.
• Proven experience and knowledge with Atlassian products, specifically Jira and Confluence - preferred advanced technical skills in JIRA/confluence.
• Must have exceptional written and verbal communication and time management skills.
• Must be self‑motivated with a proven ability to identify priorities and mobilize initiatives to achieve desired results with minimal supervision.
• Must be effective and efficient in identifying and proposing creative, innovative solutions to complex, time‑critical challenges.
• Must possess excellent situational awareness and an ability to remain calm under pressure and lead teams through ambiguous situations and rapid change.
• Demonstrated ability to build business relationships and gain the trust of others, while embracing constructive feedback.
• Demonstrated ability to anticipate, mitigate, and resolve conflicts across work groups.…