REMOTE- IT Business Analyst

Overview

As a business analyst you will support and act as an account liaison for all of the automotive, aerospace, and industrial customers to help deliver technical solutions. The ideal candidate will need level 2 IT Helpdesk experience and some knowledge of transportation management. You will focus on reviewing IT Incident tickets and general service requests in a ticket queue to ensure basic information has been supplied to aid in root causing.

Additionally you will track the resolution with the assigned IT technical team and make sure ticket root cause is coded properly for reporting. You will also assist with creating some change management tickets in that same ticket queue as well as report out on trends for ticket activity. This role will sit 100% remote.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Support and act as an account liaison for automotive, aerospace, and industrial customers to help deliver technical solutions.
• Review IT Incident tickets and general service requests in a ticket queue to ensure basic information is supplied to aid in root causing.
• Track ticket resolutions with the assigned IT technical team and ensure ticket root causes are coded properly for reporting.
• Assist with creating change management tickets in the same ticket queue.
• Report on trends for ticket activity.
• Work 100% remotely.

• 2 recent years working as a Business Analyst
• 2 past years working within Helpdesk/ IT Support
• Extensive experience with Excel for documenting projects / requirements
• Experience working with ticketing systems (Service Now preferred)
• Experience with Transportation management / Logistics knowledge
• Detail oriented and self-driven / proficient to work independently
• Extensive Excel and PowerPoint experience preferred
• IT Help Desk Certification is a plus
• Experience with servers (SQL, DB)
• Agile process methodology experience is a plus