Sr. Business Analyst - Service Data & AI Enablement

Sr. Business Analyst - Service Data & AI Enablement

Join to apply for the Sr. Business Analyst – Service Data & AI Enablement role at Leica Biosystems.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter.

By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” drives everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most.

When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next‑generation, life‑changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

• Perform deep analysis across various service functions (Field Service, Technical Support, Coordination, Logistics, Commercial Service, etc.) to help teams gain insights into what is happening in their respective areas and propose improvements to processes and performance.
• Engage in both ad hoc analysis for rapid insight and experimentation, as well as gathering business‑specified requirements for data & AI products that can further enable the service organization.
• Liaise across Service Business, Analytics/BI, Data Engineering, and IT teams. Translate complex business requirements into clear specifications and collaborate on the design, prioritization, implementation, and evolution of reporting, automation and AI tools.
• Lead cross‑functional problem‑solving sessions to address service challenges using data‑driven approaches.
• Support process mapping and improvement initiatives across service workflows and systems.

• Bachelor’s degree in Business, Engineering, Information Systems, or a related field.
• Minimum 5 years of experience in service operations, data & analytics, or as a business analyst, preferably working with global commercial or technical service teams.
• Strong understanding of service business operations and experience in working with data in key areas such as field service performance, customer downtime, remote technical support, service territory & capacity planning, inventory & demo management, logistics & shipping, and service contract sales.
• Demonstrated proficiency in data analysis and visualization, with at least 2 years of experience in Power BI or a similar business intelligence tool.
• Experience with Lean, Six Sigma, Danaher Business System or other process improvement frameworks.

Travel Requirements: approximately 0‑20%, depending on initiatives & priorities, as this role will support a global service organization.

• 3+ years of demonstrated track record utilizing continuous improvement methodologies to drive positive business results.
• Experience with key enterprise platforms such as SAP, Sales Force, Microsoft Azure or similar systems.
• Exposure to AI/ML applications in service operations or analytics.
• Advanced Power BI and Database/SQL skills; familiarity with Python or similar programming language.
• Experience in the medical device, healthcare technology, or regulated industries.

Remote Work Availability: This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

Salary: The annual salary range is $91,500 – $120,000.…