Customer Success Engineer

Overview

At Pave, we're building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is shaping how pay decisions are made for 8,500+ companies.

Top tier companies use Pave to benchmark compensation, including OpenAI, McDonald’s, Instacart, Atlassian, Synopsys, Stripe, Databricks, and Waymo. Our platform manages $190+ billion in total compensation spend, and 58% of Forbes AI 50 use Pave for benchmarking. The future of pay is real-time and predictive, and we’re funding this vision with $160M raised from investors like Andreessen Horowitz, Index Ventures, Y Combinator, Bessemer Venture Partners, and Craft Ventures.

You’ll become a Pave product and compensation expert and you’ll use that expertise to onboard and manage 30-40 customers at a time. You’ll ensure customers implement and derive value from our products quickly and establish a healthy, long-term relationship with Pave. You’ll do this in partnership with the Account Management, Sales, Product, and Engineering teams to ensure customer success.

• Drive successful implementation projects for Pave's compensation software, partnering with HR and Finance leaders to transform compensation strategies while ensuring adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to product evolution in a fast-paced startup environment.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their business needs and compensation goals.
• Execute on the technical needs of the customer with integrations, data migration, and configurations.

• 3-10 years of experience as a customer-facing CSE, Technical Account Manager, or Implementation Manager at a B2B SaaS company.
• Deep experience with JSON, HTML, SQL, and API integrations.
• Meticulous project manager who plans, executes, and ensures nothing falls through the cracks.
• Creative problem solver who finds solutions that meet customer needs, including ones not immediately obvious.
• Customer outcomes-focused; ensures customers achieve goals using Pave and maintains healthy adoption and usage.
• Ability to work with a variety of stakeholders (timeline-driven project managers, Heads of People, and Finance professionals).
• Comfort working autonomously with strong prioritization and the ability to spot high-leverage and blocking work.
• Ability to understand the "why" behind customer asks and find durable solutions that prevent future problems.
• Desire to join a startup, move quickly, operate in uncharted territory, and wear multiple hats beyond core responsibilities.
• Enjoy working with customers over video or email, and have customers enjoy working with you.
• Three core pillars for success: project management, customer-facing polish, and technical acumen, supported by a track record of success.

The salary range may include multiple levels. Your level is based on interview performance and experience. Total compensation includes equity, comprehensive medical/dental/vision coverage, unlimited PTO, and region-specific benefits. Targeted cash compensation for this position (level depends on experience and interview performance) is:

• P2: $100,000
• P3: $118,000
• P4: $147,000

Since being founded in 2019, Pave has grown globally with HQ in San Francisco, additional offices in New York City, Salt Lake City, and the United Kingdom. We operate on a hybrid schedule with in-office days on Monday, Tuesday, and Friday in our hubs.

Roles at Pave evolve with you; we support your professional development.

• Comprehensive Medical, Dental, and Vision coverage for you and your family
• Flexible PTO and the ability to work from anywhere in the world for a month
• Lunch and dinner stipends and fully stocked kitchens
• Quarterly education stipend
• Robust parental leave
• Commuter stipend for in-person collaboration

Our vision is to unlock a labor market built on trust.

Our team's mission is to build confidence in every compensation decision.