Service Desk – Weekend, Part Time

Description

Shift Options are:
Saturday – Wednesday 7:00a – 11:00a, Saturday – Wednesday 3:00p – 7:00p.

This is a part‑time remote position but candidates must go onsite for 2 weeks of training at one of the facilities in Seattle, Spokane, or Yakima. Lodging/hotels will not be provided, so candidates need to be local or willing to pay for their own lodging/hotel.

The Service Desk Specialist is a vital part of the contact between customers and Information Services, exemplifying a professional demeanor and quality customer service in a 7‑by‑24 environment. This position provides hardware/software/network support to the customer primarily via (but not limited to) the phone. Solving technology operational and application problems, assessing needs, and troubleshooting problems to assure technical excellence and patient safety are characteristics of this role.

The Service Desk Specialist works under supervision and may be required to work various shifts to support the 7‑by‑24 environment.

Minimum Requirements: Two years of experience in a technical customer service type environment involving support or installation of software and hardware. Specific experience may be substituted for education.

Education, Licenses, and

Certifications:

A+ Certification or equivalent certifications. AA in healthcare or computer science;
Bachelor’s degree in computer science or related field preferred. Technical School classes (technology).

Looking for a technology leader – but also willing to take regular service desk calls. Understand the incident management process, monitor systems, manage alerts. Experience coming from an ITIL aligned organization that has a mature environment. Nice to have if someone comes from a Service operations team – an analyst with monitoring systems experience. Candidate needs to be comfortable with written and verbal communication and responding quickly.

This is a Contract position based out of Yakima, WA.

The pay range for this position is $21.00 – $22.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Yakima, WA.

This position is anticipated to close on Dec 12, 2025.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.