ISP Support Technician

Description

• Provides first-line support to end-users experiencing technical issues.
• Responds to and resolves a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting.
• Diagnoses and resolves basic hardware and software issues, including operating system problems, connectivity issues, and user account management.
• Contributes to and utilizes the internal knowledge base for common issues and solutions and provides feedback for improvement.
• Creates, updates, and closes support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions.
• Provides excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues.
• Applies strong problem‑solving skills and attention to detail, including multi‑tasking.
• Effectively troubleshoots and resolves customer complaints or concerns while maintaining a positive attitude.
• Meets or exceeds performance metrics including call handling time, quality assurance, and other metrics as assigned.
• Performs other duties as assigned.

• Windows 10
• Support
• Help desk
• Help desk support
• Troubleshooting
• Technical support

• Training will start on Monday 1/12.
• 6 weeks paid training.

Entry Level

Contract to Hire position based out of Huntsville, AL.

• Pay range: $15.00 – $15.50/hr.
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
  
  Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Fully remote position.

Position anticipated to close on Dec 18, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.