Technical Account Manager; Affiliate Marketing - Genie Shopping

Who is Genie Shopping?

Genie Shopping is a UK-based, high-growth performance marketing business operating through the affiliate channel and CSS ecosystem. As a certified Google CSS Premium Partner, we work with retail giants like Boots, ebay, Frasers, B&Q, Currys, and Look fantastic, serving over 57 billion ad impressions to users across our network.

We differentiate ourselves through our managed CSS CPA model and our technical scale. We don’t act as a traditional CSS; we act as a performance partner. Alongside our self-managed SaaS offering, our core revenue comes from our CPA model, which means our success is directly aligned with our clients'. We are a driving force in the industry, leading the conversation through education, sponsorship, and active event contribution.

This approach has led to huge success, doubling our growth in 2024 and setting new records in 2025.

We are a certified Great Place to Work with a remote-first setup. Our environment is small (~20 people) but ambitious. We value:

Autonomy:
We hire people who want to own their output. If you love solving complex problems and implementing your own ideas, you will thrive here.

Connection:
We prioritize culture over geography. We get together for proper team socials every quarter - think punting, cocktail making, and go-karting, to ensure we stay connected as people, not just colleagues.

As a Technical Account Manager, you will be in the heart of supporting our new client growth from an account management perspective. You’ll support accounts in their “first 30 days”, checking onboarding accuracy, spotting feed and tracking issues, diagnosing performance anomalies (e.g. lots of clicks, no sales), and helping the wider team move faster with confidence.

You will join the Partnerships team, who are responsible for the full client lifecycle from marketing, to sales, to account management. More specifically, working alongside our Newly Live & Support bucket whose goal is to drive growth from newly live and high potential clients.

You’ll do this for the majority of your time remotely using tools such as Slack, Salesforce, Tableau and Affiliate Networks and online calls. This is where strong written and verbal communication skills are needed, alongside strong attention to detail.

The team is remotely based, but has fluidity in meeting in-person for client meetings, industry events, strategy days and team socials. There are requirements to travel to Cambridge around a month, with London (or other UK locations) once a month on average.

Onboarding QA & Technical Validation

• Run structured post-onboarding checks to confirm accounts are set up correctly and ready to scale.

• Diagnose onboarding errors quickly (e.g., missing parameters, incorrect mapping, feed issues, tracking inconsistencies).

• Maintain a clear “issue → cause → fix → prevention” loop so the same mistakes don’t repeat across accounts.

• Support the Account Director and Sales team with a clean, technical handover process from signed → live.

Feed Quality & Merchant Diagnostics

• Troubleshoot feed-related performance issues and coordinate fixes / swaps where needed.

• Be the technical go-to for the Account Management team when feeds break, degrade, or need improvements.

• Own feed quality checking (completeness, formatting, product mapping, disapprovals, policy issues, attribute coverage).

Tracking & Network Consistency

• Diagnose and spot tracking errors using tools such as Moonpull (and any supporting platform/network tooling).

• Investigate discrepancies across affiliate networks (e.g., click-to-sale drop)

• Work with internal teams and external stakeholders to resolve technical tracking issues cleanly and quickly.

Early-Life Performance Investigation (Clicks, No Sales)

• Triage “failing retailers” early: lots of clicks but low/no sales, sudden CVR drops, or suspicious performance patterns.

• Build a repeatable investigation framework (what to check first, what data to pull, what proof we need).

• Document root causes and create a simple internal knowledge base of common failure modes and fixes.

Process, Automation Mindset, and Team Support

• Help the Account Director build a scaled onboarding…