Technical Support Specialist | Emea

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams.

Our vision is to unlock global opportunity for every person, team, and business.

Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform.

With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in + countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7, spans more than countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities.

We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy.

In alone, we paid $11.2 billion to workers in nearly currencies and provided healthcare and benefits to workers in countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction : CNBC Disruptor 50, Forbes Cloud , Deloitte Fast , and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15, reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator.

At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives.

With our momentum—backed by a $17.3 billion valuation and $1 Bin Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

As a Technical Support Specialist, you'll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution.

In this role, you'll tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support.

What you'll do

• Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed!
• Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues.
• Provide clear, concise, and actionable updates to internal teams about technical problems.
• Work closely with product, engineering and other global teams to resolve escalations.
• Specialize in different business areas like Payroll and become a subject matter expert.
• Help refine processes to enhance operational efficiency and reduce repetitive escalations.
• Create and maintain knowledge base articles to empower frontline teams.
• Continually learn the Deel platform, keeping up to date with product features and changes.
• Achieve and exceed multiple performance-related targets.
• Participate in ongoing product training and process improvement initiatives.

Who you are

• 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment.
• 1+ year of experience in Customer Support roles.
• Fluent in both written and verbal English.
• Strong analytical skills, attention to detail, and a proven track record of resolving technical issues.
• Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome Dev Tools).
• Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code.
• Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic).
• Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking.
• Ability to explain technical concepts in simple terms to non-technical stakeholders.
• Use initiative in identifying trends and / or process improvements.
• Have previously embraced remote work, capable of working independently and self-motivated.
• At Deel we work at…