Enterprise Customer Success Manager
Singapore
Listed on 2026-01-02
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IT/Tech
IT Consultant, Technical Support
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI‑powered platform enables teams to navigate complex workflows in real‑time driving efficiency and agility.
Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast‑changing world. Learn how Workato helps businesses of all sizes achieve more at .
Why join usUltimately Workato believes in fostering a flexible trust‑oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.
But we also believe in balancing productivity with self‑care . Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley please submit an application. We look forward to getting to know you!
Also feel free to check out why :
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area and 96th in North America
Quartz ranked us the #1 best company for remote workers
ResponsibilitiesWe are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success this role you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager you will play an integral role in our business as a trusted customer advisor and serve as the customer advocate liaison between customers and internal teams including Sales Solution Consulting Professional Services Product and Marketing among others.
Inthis role you will also be responsible to :
- Own a portfolio of assigned accounts that may vary in market size industry and complexity with a focus on ensuring value realization through the use of the Workato platform increasing adoption across a variety of business and functional units ensuring retention supporting growth and overall customer satisfaction
- Develop a strong command of Workatos unique value propositions the business value our key capabilities drive our approach to Enterprise Automation our customer use cases / success stories and our best practices. Leverage the aforementioned knowledge and your technical Workato product expertise to guide the customer on their Enterprise Automation journey.
- Develop and maintain strategic business relationships with enterprise customers to drive adoption assess and evangelize value received and assist in revenue expansion. Establish regular touchpoints with the assigned customers per established practices to review progress against strategic business and technical product objectives
- Develop and maintain engagement with senior customer executives to understand their strategic objectives and position Workato for their transformation initiatives including delivering Customer Objectives reviews Executive Business reviews etc.
- Develop a deep understanding of a customers business use cases and desired outcomes to guide them to achieve these via Workatos product and services. Develop and drive programs to increase usage of the product within the current (landed) group and expand usage to other business groups / functions
- Create customer assets including a Joint Success Plan to be leveraged by our sponsors outlining progress with Workato mapped to their business initiatives value deployment plans etc.
- Monitor customers achievement of desired outcomes and value consistently and effectively telling the story of these both to internal stakeholders and externally to key customer stakeholders
- Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
- Serve as the…
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