Senior DevOps Engineer

What you can expect

Deploy, manage, and maintain Zoom’s gateway services—including Zoom AIC, Whiteboard, Notes, and Live Caption/Translation. All while monitoring infrastructure and creating automation solutions that streamline operations and reduce manual effort. You’ll take ownership as the on‑call engineer for assigned services, ensuring uptime and reliability, and lead full lifecycle service deployment with continuous production monitoring. In this swift, high‑impact environment, you’ll mentor team members in best automation practices to minimize toil and enhance efficiency.

This will help drive cloud‑native innovation and operational excellence across the organization.

Zoom is at the forefront of revolutionizing collaboration experiences. We are seeking an exceptional Senior Dev Ops Engineer to drive continuous improvements for our Zoom Gateway and Flagship services. This role requires expertise in building robust automation, collaborating with developers, enhancing monitoring systems, and contributing to the overall advancement of our services.

• Bringing knowledge and hands‑on experience on AWS/OCI or similar Cloud Platform. Deploying and maintaining gateway services on Kubernetes clusters across multi‑cloud and on‑premises environments.
• Developing and enhancing automation pipelines using tools such as Ansible, Terraform, Python, Bash, Shell Script, C++, Java, or Go.
• Monitoring and ensuring the health of production systems utilizing observability tools like Prometheus, Open Telemetry, Grafana, and ELK Stack.
• Leading large‑scale, high‑impact technical projects to improve deployment processes and operational stability. Acting as a technical mentor for junior engineers promoting automation and operational best practices.
• Participating in on‑call rotations, responding to incidents and ensuring rapid resolution. Work collaboratively across teams to drive continuous improvements.
• Managing communication skills and positive attitude to demanding situations while leading team members to accomplish project goals.

• Have a BS or MS in Computer Science, Data Science, or a related technical field.
• 7+ years of hands‑on Dev Ops experience, with proven expertise in infrastructure design, automation, and cloud‑native operations.
• Demonstrate experience with AWS services and Kubernetes‑based production deployments.
• Utilize Infrastructure as Code (Terraform) and configuration management tools (Ansible).
• Bring scripting skills in Python, Bash, or Go.
• Present experience deploying and monitoring containerized workloads using Kubernetes and Docker in production.

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Learn for more information.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem‑solvers, working at a fast pace to design solutions with our customers and users in mind.

Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom…