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.Net Support Engineer L1/L2 with German( Remote from Poland
Remote / Online - Candidates ideally in
Union, Union County, New Jersey, 07083, USA
Listed on 2026-01-02
Union, Union County, New Jersey, 07083, USA
Listing for:
ITMAGINATION Sp. z o. o.
Remote/Work from Home
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
We're hiring a .Net Support Engineer L1 / L2 with German (Remote from Poland) at ITMAGINATION, join our team of 400+ developers, analysts and testers.
ITMAGINATION, now part of the Virtusa Group helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business while we make sure that their software products and data tools scale up accordingly and with outstanding quality.
Responsibilities- Provide L1/L2 production support for .Net based web applications and backend services (APIs) in a mission‑critical environment.
- Coordinate escalations to L3 engineering for code‑level fixes; own incident communication, tracking and closure.
- Perform advanced triage: log analysis, configuration checks, web/app runtime troubleshooting (e.g., IIS where applicable), and SQL diagnostics.
- Support releases/rollouts and production cutovers; maintain operational readiness (runbooks, checklists, verification steps).
- Improve KB/runbooks and contribute to RCA/prevention actions to reduce recurring incidents and MTTR.
- Work in a shift model (08:00–18:00) with occasional weekend/on‑call support during rollouts/releases.
- Min. 2 years in L1/L2 application support for enterprise systems (strong ops mindset).
- Strong troubleshooting on Windows web application environments (services/config/logs).
- SQL diagnostics (queries, investigation, evidence gathering).
- Power Shell (automation / operational scripting).
- German B2+ and English B2+.
- DMS or Automotive experience; performance/stability hardening exposure.
- Basic understanding of .NET runtime/IIS from operations perspective (not coding).
- ITIL Incident/Problem/Change; structured documentation and knowledge management.
- Monitoring/APM (App Insights, Dynatrace, Prometheus/Grafana), Service Now.
- Remote work model from Poland (possible delegations to the customer office in Germany)
- Professional training programs
- Work with a team that is recognized for its excellence. We have been featured in the Deloitte Technology Fast 50 & FT 1000 rankings. We have also received the Great Place To Work® certification for seven years in a row
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