IT Application Development Director - Remote

Location: Lombard, IL, USA Req Number: Req #1609

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm's business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We're proud to be recognized—again! For the fourth year in a row, we've been certified by Great Place to Work® and for the third consecutive year, we've earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee‑centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

We are seeking a full‑time, remote IT Application Development Director. The Director, Application Development & Implementations, will provide leadership and oversee the IT implementations team for client and partner implementations. The Director is responsible for the success of the IT implementations delivery, inclusive of effectively handling project teams, tracking against key achievements, identifying project dependencies, escalating and mitigating project risks, and keeping project stakeholders informed of the project status.

This role will focus on continuous technical implementation processes improvements to improve the consistency and efficiency of Paradigm's implementations project delivery. The position is an external client and partner‑facing role, and it is important for this person to be dedicated to keeping the implementation process and projects on track through appropriate communications and integration with business partners from Implementations, Operations, Sales, Finance and Account Management.

Each client/partner will have different goals and requirements, and it is the role of this Director to balance the customer objectives with the PSN strategic objectives for an exceptional client experience.

• Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.
• Lead technical implementation delivery of the Paradigm Specialty Network products.
• Responsible for successful implementation within the defined timeframe and budget.
• Coordinate with internal stakeholders to understand the Statement of Work of client's goals and objectives, translating them into actionable directives for project managers and business analysts.
• Manage the delivery of the IT implementation timelines for all client/partner implementations.
• Manage the delivery of the client or partner design documentation, inclusive of appropriate sign‑off.
• Maintain communication with the client and internal stakeholders on overall project status including all milestones and any risks associated to project completion.
• Create and maintain standard operating process reference material for internal staff and external client use including all workflows and client protocols.
• Provide strategic insights to internal organizational leaders on areas of improvement to the implementation process that can reduce time to market, reduce costs and increase ROI.
• Work with other App Dev Directors on continuous improvements of technology capabilities to ensure most efficient and effective implementations.
• Establish and track IT implementation metrics (KPIs) to increase visibility alignment and accountability to meet delivery goals.
• Establish team metrics and dashboard, ongoing management of the internal controls to ensure business metrics (KPI's) are met or exceeded.
• Ownership of the client implementation SharePoint site and all pertinent documentation including but not limited to project plan, requirements/client designs, testing plans, workflows and…