Implementation Manager

What are we looking for?

A Partner Onboarding Manager who will blow our hair back.

This is a remote position, but must be U.S. based.

Full-time. And then some. (hey, we’re a start-up!)

Our Director of Partner Development. She’ll also blow your hair back, especially on the Karaoke stage.

• Bachelor's degree in relevant field or equivalent practical experience;

• 5+ years of experience in onboarding, client implementation, training delivery, or consulting roles - ideally in a service-focused or SaaS organization;

• Basic technical aptitude and the ability to quickly grasp the technical aspects of a SaaS product;

• Strong project management skills, including the ability to organize tasks, set timelines, and coordinate efforts for simultaneous onboardings;

• Excellent communication skills, both written and verbal, with the ability to convey technical and nuanced information in a clear and understandable way;

• Ability to digest and work through detailed, complex, and sometimes uncomfortable situations, and provide solutions in a thoughtful way;

• Results-driven mindset with a focus on achieving positive outcomes for Partners;

• High emotional intelligence and relationship building skills for navigating the various challenges associated with working with diverse people to bring Partners live;

• A love for improving processes;

• A willingness to iterate daily - we really, really mean this;

• The ability to make informed, independent decisions juggling multiple projects and priorities;

• A willingness to voice your opinion and engage in thoughtful debates - may the best idea win! Check your ego at the door;

• A reliable work ethic and focus on delivering results, whatever it takes; and,

• A strong desire to be a team player - we are all in this together.

• If you have a working knowledge of the custom-integration (CEDIA) industry, having worked with an integrator and/or a vendor to integrators;

• If you have experience spearheading building well-developed onboarding processes;

• If you have experience integrating software or processes in with an existing organization;

• If you have experience in Change Management;

• If you have deployed a Learning Management System to supplement your onboarding experience;

• If one of our mothers refers you.

• A team of aces willing to do anything for each other;

• Competitive salary;

• 100% company-paid medical insurance;

• Eligibility for dental, vision, short-term disability, and life insurance;

• Flexible time off policy;

• Employee funded 401K plan;

• Remote work-friendly--we’re a fully distributed team

Remember the cartoon The Jetsons, as a kid? Or, how about the movie, Iron Man? Both have something in common: they showcased really bad‑ass homes souped up with the kind of technology that would blow your mind if that technology actually existed in real life.

What was fiction back then is rapidly becoming real life. Consumer technology and smart‑home systems are evolving at a rapid pace, which means homes being built or renovated in the coming years are going to look more and more like those homes in the movies. Ten years from now, homeowners will need a personal IT Director to help them manage all this new home technology because, well… the technology in our homes is getting smarter, but we as humans aren’t necessarily getting smarter at fixing it when it stops working for any reason.

Our Founder realized this when he launched our company, One Vision Resources. We envision our company serving as that front‑line “IT Director” for people’s homes by providing remote support over the phone and email to homeowners when their technology stops working. And you probably have enough tech in your own home to know yourself that this happens all the time and for a variety of reasons - an ice storm knocks everything offline, a software update goes wrong, or the kids mess with the remote and you can’t figure out how to get your cable channels back on the screen.

We don't market our support service directly to homeowners. Instead, we provide this support to homeowners…