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Remote Tier 1 Help Desk Associate

Remote / Online - Candidates ideally in
Dover, Kent County, Delaware, 19904, USA
Listing for: GovCIO
Remote/Work from Home position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Job Description & How to Apply Below
A government IT services company is seeking an Associate Service Desk Technician - Tier I to provide exceptional technical support to Veterans. This role involves assisting users with mobile device setup and troubleshooting across various platforms. Key prerequisites include a high school diploma and at least one year of technical support experience. The position is fully remote but requires a one-week in-person training in Virginia if located in the DC/MD/VA area.

Candidates should possess strong technical and customer service skills to excel.
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Position Requirements
10+ Years work experience
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