Data Migration Specialist

As a Data Migration Specialist you will play a key role in transferring customer data from legacy systems and spreadsheets into structured and usable datasets within our platform. This is a customer-facing role that requires technical proficiency, a keen eye for detail, and strong communication skills. You will work closely with onboarding, support, product, and engineering teams to ensure clean, timely, and accurate data migrations for new customers.

• Review customer data (CSVs, spreadsheets, software databases) to assess structure, quality, and completeness
• Map legacy data fields to our platform’s schema using internal tools, AI tools (such as ChatGPT), or custom scripts
• Transform, clean, and normalize customer data for migration into the platform
• Execute and validate data imports in customer environments to ensure accuracy and completeness
• Identify and troubleshoot errors throughout the migration process
• Manually enter data where automation is not feasible
• Become a product expert capable of setting up configurations on behalf of customers
• Coordinate with onboarding specialists and customers to collect requirements and resolve data issues
• Communicate migration status, clarify data concerns, and ensure customers understand field-level discrepancies
• Collaborate with product and engineering teams to report bugs and suggest tooling improvements
• Document migration processes and maintain internal guides to ensure consistency and scalability

• 3+ years of experience in data migration, data analysis, business intelligence, or a similar technical role
• Proficiency in handling spreadsheets, CSV files, text encoding, date formats, and data cleansing techniques
• Experience working with SaaS platforms, CRM, ERP, or customer-facing data workflows
• Strong analytical and problem-solving skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Experience working in customer-facing or onboarding roles is a plus
• Knowledge of SQL and at least one scripting language (e.g., Python) is preferred
• Understanding of data privacy regulations (e.g., GDPR) is a plus
• Familiarity with project management and collaboration tools such as Notion, Jira, and Slack

• Percentage of migrations completed within the designated SLA (e.g., 5–7 days for Tier 1 clients)
• Accuracy of migrated records and field mappings
• Customer satisfaction scores (CSAT, NPS) post-onboarding
• Positive internal team feedback on collaboration and adherence to process

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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