CCHL Applications Support Analyst - Duluth

CCHL Applications Support Analyst - Duluth

Job Category: Info Tec

Requisition Number: CCHLA
003382

• Posted :
  December 16, 2025
• Full-Time
• On-site

Showing 1 location

Capital City Home Loans Applications Support Analyst - Capital City Bank - More that your bank, your banker.

8 a.m.

- 5 p.m.

General Summary

This role combines software development and applications support responsibilities. The primary focus is assisting the CCHL Applications Project Manager with customizations to ICE Mortgage’s Encompass, supporting automation workflows, and troubleshooting failures. The position also involves developing and maintaining integrations between internal systems and third‑party vendors, ensuring smooth data movement and operational efficiency.

Develops, reviews, and recommends objectives, policies, and procedures to support assigned systems efficiently. Provides continuous technical support for various in‑house and/or outsourced applications, ensuring optimal functionality and client satisfaction. Committed to excellence in project execution by delivering timely, high‑quality outcomes and responsive end‑user support.

Key positions within the organization that manage, oversee, mitigate risk, or have direct oversight of associates who perform these duties may need a certain level of training and/or certification to ensure the Bank is adhering to the best and most current information security practices.

All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.

Principal Duties and Responsibilities

• Customize and configure ICE Mortgage Encompass to meet business requirements.
• Develop, maintain, and troubleshoot automation processes across applications.
• Investigate and resolve automation failures promptly to minimize downtime.
• Design, develop, test, and maintain software solutions and integrations.
• Manage data transfer processes between internal systems and external vendors using APIs, ETL tools, or custom scripts.
• Collaborate with stakeholders to understand business processes and translate them into technical solutions.
• Ensure adherence to best practices in coding, testing, and deployment.
• Document all workflows.
• Provide support to the IT Helpdesk and internal clients as needed.

Employer determines the essential functions of the job.

All associates must understand and adhere to the non‑negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.

Associated Duties

• Provides additional support to manager and department colleagues.
• Completes all assigned/required Bank training within established timelines.

Knowledge,

Skills and Abilities

(KSAs) Required

The following KSAs are usually acquired through work experience and/or specialized course(s):

• Strong understanding of the software development life cycle and applications support principles.
• Experience with ICE Mortgage Encompass customization and mortgage industry workflows (preferred).
• Familiarity with APIs, data mapping, and ETL processes.
• Knowledge of SQL and data migration tools.
• Ability to troubleshoot automation workflows and resolve integration issues.

Education

• Minimum high school diploma or equivalent required. Bachelor’s degree in Computer Science, or related field, from an accredited college, preferred.
• 2+ years of relevant work experience in software development and/or applications support.

Working Conditions

• Late or after‑five hours sometimes required.
• Occasional travel in and out of home area.
• Positions approved for Hybrid Flex/Remote Work are determined by department manager and HR. All associates approved to participate in a Flex/Remote work schedule will review and acknowledge the guidelines outlined in the Hybrid Flex/Remote Work Policy. Consideration for hybrid work week with 2 days remote / 3 days in office after successful completion of 90 day new hire probationary period.
• In the rare instance of a major or extensive…