Director, IT Portfolio Management & Shared Services

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The Director, IT Portfolio Management collaborates with the business portfolio team to align the IT portfolio and demand. The Director, IT Portfolio Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment.

This role will be a critical partner to our Segment CIOs, and responsible for cross functional leadership, collaboration, communication, and management of the business of running CWHM. To achieve our strategies of delivering on our strategic portfolio, improving operations, modernizing our technology stack, improving our security posture, advancing our operating and organizational maturity, and developing, diversifying, and growing our talent base – this role will provide direct oversight of the following services as a shared service across the organization:

• IT Strategy Advancement
• IT Portfolio Management and Lean Business Case Analysis and Development
• Financial Management
• Communications and Change Management
• Operations Support and Metrics
• Talent Strategy and Management, including Operating Model and Resourcing
• Agile Coaching

The Shared Services team led by the Director, IT Portfolio Management & Shared Services will support and execute shared services initiatives across Pharmacy, Primary Care, Home Solutions, the Office of the Chief Medical Officer, and Integrated Health. The Director and team will provide more limited support to Humana Military IT as needed.

Responsibilities for this role include leadership of a team responsible for the following functions.

Lead a team responsible for:

• Execution of the Portfolio Management function with the appropriate processes, tools, and team to deliver across all represented Segments in the IT Portfolio. Works directly with the Segment CIOs to support the execution of their strategies.
• Execution of the IT Prioritization process, including creating/modifying initiatives and partnering with business to create proformas and lean business cases.
• Ensures continuous alignment of project investments and initiatives with business strategy based on changing functional needs, resource capacity constraints, risk exposure, and interdependencies.
• Organizes and prioritizes initiatives and programs based on IT Strategy, strategic roadmap, available and prioritized budgets, and ensures that the appropriate financial and organizational support is being allocated in support of those goals.
• Supporting IT leaders and application owners with appropriate information to understand Total Cost of Ownership (TCO), including how prioritized work impacts TCO.
• Supporting Agile transformation by partnering with segments to implement Agile best practices including Lean Portfolio Management.

Lead a team responsible for:

• Overseeing planning, budgeting, and tracking processes, working with IT Finance to ensure we achieve our objectives.
• Partnering with IT Finance to analyze the trends and performance against plan, while monitoring to identify and remediate the cause of any unexpected variances.
• Developing and continually improving budgeting, financial projections, and operating forecast.
• Ad-hoc segment performance reporting & analysis.
• Working with IT Finance to present the monthly and quarterly financial reports.
• In concert with the SVP/CIO and Segment CIOs, oversees the approval process for all position additions and changes.

Lead a team responsible for:

• Supporting the development and execution of IT strategy and annual planning processes, ensuring alignment with business objectives.
• Defining objectives, frameworks, and metrics for the IT strategic planning process and establishes ownership and timelines for key planning steps.
• Preparing regular updates and reports for leadership reviews and strategic planning meetings.
• Collaborating with IT Leaders and architects on technology roadmaps.

Lead a team responsible for:

• Developing and executing communications strategy to support IT leadership’s team and associates…