Principal Solution Consultant; Pre-Sales

PRINCIPAL SOLUTION CONSULTANT (PRE-SALES)

NOTE : Applicants must be currently authorized to work in the United States on a full-time basis.

LOCATION & TRAVEL: 100% remote position, up to 30% travel for customer meetings and presentations, in-person office trainings in San Jose, industry conferences.

Neuron
7.ai is a fast-growing SaaS company providing category-defining AI solutions for complex service. Backed by top VCs and experienced angel advisors and investors, our AI-powered Resolution Intelligence analyzes structured and unstructured data to diagnose and resolve service issues in seconds. We help enterprises improve key service metrics such as First Call Resolution and Turnaround Time Margins. We serve complex service environments including high‑tech devices, manufacturing, and medical devices.

Website: (Use the "Apply for this Job" box below)..neuron
7.ai

This role needs you to switch hats based on the need of the hour:

• The Detective: You run deep, lengthy discovery sessions to identify root causes of service inefficiency in complex service environments. You connect the dots between technical pain and financial impact to build robust business cases.
• The Storyteller: You deliver compelling, persona‑based demos that resonate with everyone from the field technician to the contact center agent to the CSO. You continually tie product capabilities back to positive business outcomes, validating your points by referencing relevant customer stories and success metrics.
• The Architect: You visualize and explain how Neuron7 integrates with the existing CRM/FSM landscape (Salesforce, Service Now, Microsoft Dynamics, etc.). You explain the interoperability of AI agents across the enterprise, helping customers build a long‑term technical roadmap that places AI at the center of their service operations.

• Discovery & Diagnosis: Lead deep‑Dive discovery sessions to understand the prospect’s current contact center and field service workflows, data availability, and pain points.
• Tailored Demonstrations: Configure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability reviews to show actual business impact.
• Proof of Concept (POC) Management: Define success criteria and manage the scope of Pre‑Sales POCs. Work side‑by‑side with customer SMEs to validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout.
• Value Engineering: Partner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time.
• Technical Validation: Own the technical win. Lead responses to RFPs, RFIs, and Info Sec questionnaires, ensuring the customer is comfortable with our architecture and security.
• Market Feedback: Act as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities that will help close future business.

• Pre‑Sales
  
  Experience:
  
  5+ years in solution consulting / sales engineering for SaaS product companies. Must have enterprise selling experience and know how to navigate complex, multi‑stakeholder sales cycles.
• Complex Service Domain Knowledge: Deep functional knowledge of contact center and field service use cases. Understand nuances of triage, dispatch, parts management, and the “break‑fix” lifecycle.
• Industry Experience (Big Plus): Experience working with customers in manufacturing, medical devices, or high tech (telco, media, technology) is highly preferred. Understand specific pressures of these verticals (e.g., FDA regulations in medical devices or SLA penalties in telco).
• Ecosystem Expertise: Functional knowledge of Service Now, Salesforce Service Cloud/FSM, Microsoft Dynamics, or Oracle CX ecosystems.
• Technical Aptitude: Ability to read and understand data structures. Comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders.
• Communication: Exceptional presentation skills. Can command a room of executives as well as whiteboard a workflow with service managers.

we prioritize integrity, innovation, and a customer‑centric approach. Our mission is to enhance service decision‑making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.

Neuron
7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.