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Customer Support Specialist - OATS
Remote / Online - Candidates ideally in
Fargo, Cass County, North Dakota, 58126, USA
Listed on 2026-01-02
Fargo, Cass County, North Dakota, 58126, USA
Listing for:
IFG International Financial Group Ltd
Contract, Remote/Work from Home
position Listed on 2026-01-02
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Pay Rate: $0
Location:
Fargo ND Job Type: Contract Title:
Customer Support Specialist - OATS
Location:
Fargo, ND - open to U.S Remote
Duration: ASAP - June 30th 2023 - Strong potential for extension
Scope of this role:
- Respond to compliance tool basic service support inquiries
- Respond to policy-related and program-specific inquiries
- Triage help-related inquiries to redirect to appropriate teams
- Follow workflow to grant tool access
- Follow workflow to grant Power
BI access - UAT Testing for new feature releases (on a monthly basis)
- Onboard new users into the compliance tool
- Assigning out any new tickets and tagging
- Troubleshoot and provide ideas on issues discovered
- Knowledge of Microsoft Dynamics CRM is preferred, but not required
- Ability to troubleshoot and escalate as needed
- Must be an independent worker, as working with peers from global time zones
- Technical Support experience, with experience managing high volume of tickets
- Prefer minimum associates degree in Business or related field
- Knowledge of Microsoft Office Suite - Outlook, Word, PowerPoint, One Note, Excel, Visio
- Strong analytical and problem-solving skills
- High attention to detail
- Must be able to communicate effectively through written and verbal communication in a professional manner
- Ensure adherence to custom business policies and procedures
- 8-5, with rotating one week 10-7 (about every 1.5 months)
- Lunches need to be taken around meetings
For consideration, please send your resume to with "Customer Support Specialist- OATS" in the subject line.
If you have any questions, please contact us:
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