Client Success Associate

Job Details

Job Location
:
Irving, TX 75038

Aldridgeis a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses in the US. Founded in 1984, this private equity-backed company is a technology management consulting, and outsourcing firm that provides best-fit solutions through a tailored approach and local relationships. With offices in Houston, Dallas, Fort Worth, San Antonio, and Seattle, the company’s unwavering dedication, superior technical expertise, and keen understanding of business processes have transformed it into a trusted partner for its clients.

With a strong reputation for delivering high-quality services, Aldridge is committed to helping its clients optimize their technology infrastructure and achieve their business goals.

Aldridge is a forward-thinking organization dedicated to delivering innovative technology solutions and exceptional service to our clients. We are looking for a highly motivated and driven Technical Client Success Associate to join our team. This position offers the opportunity to work alongside a dynamic team of professionals, enhance your technical and customer service skills, and make a significant impact on client success.

You will be responsible for addressing client concerns, troubleshooting technical issues, and collaborating with senior team members to implement solutions that drive client satisfaction. With exposure to cutting-edge technologies and client-facing interactions, this role provides ample opportunities for growth and professional development.

The Client Success Associate plays a transactional support role within the Client Strategy team, focused on day-to-day coordination and administrative support for Level 5 and below clients. This entry-level strategic role blends technical expertise with relationship management, helping drive long-term client satisfaction and retention. As a trusted partner, you’ll support Account Executives and Managers in aligning client needs with technology solutions, coordinating client meetings and documentation, and ensuring consistent service delivery.

• Client Engagement:
  Maintain regular client communications and help build strong, trusted relationships.
• Meeting Coordination:
  Assist in organizing and supporting client Update and Planning Meetings (UPMs) and Quality Business Reviews (QBRs).
• Opportunity Identification:
  Recognize and communicate upsell or cross-sell opportunities to senior team members.
• Technology Alignment:
  Help assess and align client technology stacks with their business goals.
• Project Support:
  Support scope creation, quoting, and documentation of projects in Connect Wise PSA.
• Billing and Documentation:
  Respond to client billing inquiries and ensure documentation is accurate and complete.
• Operational Execution:
  Assist with vendor communications, cybersecurity initiatives, and project tracking.
• Continuous Improvement:
  Share insights and feedback from clients to inform improvements in solutions and service delivery.

Qualifications:

• 2+ years of experience in IT, preferably in a Managed Services environment.
• Foundational understanding of IT infrastructure, Microsoft 365, Azure, and cybersecurity concepts.
• Strong communication skills and people-first mindset.
• Demonstrated problem-solving and organizational skills.
• Experience with technical account management or client success is a plus.
• Proficiency with tools like Connect Wise, Microsoft Office, and CRM systems is beneficial.

• Optional work from home days are Mondays and Fridays
• Required in-office days are Tuesdays, Wednesdays and Thursdays
• Travel will be required up to 10% - Limited travel

• Build Trust – We continuously earn the trust of our partners through genuine, transparent communication, and unflinching accountability.
• Take Swift, Meaningful Action – When every second matters, we drill to the core question and act decisively.
• Create Best-Fit Solutions – More is notbetter – We create the most value for the least added overhead and complexity.
• Evolve & Improve – We know the power of a growth mindset. We do not let fear of failure stop us from finding new, and better ways to do things.

• Competitive Salary and Incentive Plan
• Generous Employer Contribution to Health Benefits Package
• 401(k) Matching
• 4 Weeks Paid Time Off per year, plus additional days for community service
• Ongoing Training and Professional Development Opportunities
• Free Snacks and Beverages!

Aldridge is an Equal Employment Opportunity and Affiative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.