General Ledger Application Support Analyst: Implementations

At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.

If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Are you passionate about accounting and technology? Do you thrive on problem-solving and enjoy working with clients face-to-face? If so, this could be the perfect role for you! We are looking for a General Ledger Application Analyst to join our dynamic Implementations team. This isn’t a typical support role—it’s an exciting opportunity to work directly with credit union executives and accounting teams to implement Symitar as their core platform.

From handling all GL aspects of Symitar—including complex GL Mapping, AP, checks, and GL translation tables, to managing conversions, merger projects, and providing GL training, you’ll play a critical role in ensuring successful transitions. Plus, if you like traveling and collaborating with innovative teammates, you’ll love being part of this group that combines independence with teamwork to deliver exceptional client experiences.

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX;
Lenexa, KS;
Springfield, MO; or Monett, MO;
Birmingham, AL;
Louisville, KY;
Charlotte, NC.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $48,350- $72,450 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JH product.
• Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
• Oversees/performs system set-up for customer (i.e. parameter and general ledger set-up, updating job files for processing, etc.).
• Provides software support/guidance by answering questions on function, features and usage of software products. Support may be at the customer site or remote.
• Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
• Maintains effective communication with customer throughout entire project/case.
• Prepares clear, step-by-step technical guides for batch processing and system workflows.
• Provides onsite training and testing during the conversion process.
• May perform other job duties as assigned.

• At least 18 months of hands‑on experience in GL accounting, data mapping, or system/software implementation gained through professional work or educational projects.
• Ability to travel up to 30% for client implementations. Typical trips last 6–10 days, with 2–3 trips per project and an average of 7–10 trips annually. These engagements are dynamic and may include extended hours, nights, and weekends during critical phases.
• Must possess exceptional communication skills as you’ll consult with client executives and leaders, guide decision‑making, and deliver impactful training sessions on our systems.
• Must have a strong customer service mindset with the ability to think critically and resolve challenges quickly.
• Must be a proactive self‑starter who’s eager to learn, adapt, and grow within a collaborative team environment.

• Associate or bachelor’s degree preferred.
• A basic understanding of General Ledger structures,…