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IT Support Technical Support

Remote Tier 1 Help Desk Associate

Remote / Online - Candidates ideally in
Topeka, Shawnee County, Kansas, 66652, USA
Listing for: GovCIO
Remote/Work from Home position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 10000 - 60000 USD Yearly USD 10000.00 60000.00 YEAR
Job Description & How to Apply Below
A government IT services provider is looking for an Associate Service Desk Technician - Tier I to deliver technical support to Veterans. This fully remote role requires exceptional customer service skills and a passion for technology, especially iOS and Android products. Key responsibilities include resolving technical issues via telephone and chat, facilitating mobile device setup, and maintaining clear documentation in Service Now.

Successful candidates will have strong technical knowledge and the ability to guide non-technical users.
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Position Requirements
10+ Years work experience
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