Managed Service Provider Level 3 Technician

Benefits

• Insurance Reimbursement After 90 Days
• Mileage Compensation
• Free uniforms
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

We are seeking a skilled Managed Service Provider (MSP) Level 3 Technician to provide advanced IT support for SMB clients. The ideal candidate excels in complex troubleshooting, customer service, and managing diverse technical environments.

Team Logic IT offers a collaborative, growth-focused environment with diverse technical projects and strong support from a nationwide network of technicians. We value innovation, expertise, and delivering smart, reliable solutions to clients.

• Advanced Technical Support: Troubleshoot and resolve complex server, network, and software issues.
• Network Management: Design, implement, and maintain secure, high-performing networks; monitor and prevent issues.
• System Administration: Perform updates, patching, backups, recovery, and ongoing system maintenance.
• Client Support: Deliver professional, timely service; understand client needs and recommend solutions.
• Project Management: Lead migrations, deployments, and installations; coordinate with teams and vendors.
• Documentation: Maintain accurate diagrams, configurations, and procedures.
• Compliance & Security: Ensure client systems meet regulatory and cybersecurity standards; conduct audits.
• Emergency Support: Provide on-call, after-hours help for critical issues.
• Service Desk Leadership: Handle escalations and implement best-practice processes.

• Experience: 5+ years IT support; 2+ years Level 3 or senior role; MSP experience preferred.
• Education/Certs: Bachelor’s in IT/CS preferred;
  Network+, Security+, Azure Admin, CCNA a plus.
• Technical
  
  Skills:
  
  Windows/Linux servers, VMware/Hyper-V, Azure/AWS.
• Networking/Security: Firewalls, VPNs, protocols, cybersecurity best practices; tools like Solar Winds/Auvik.
• RMM/PSA:
  
  Experience with Ninja
  
  RMM, Autotask, Service Now, Zendesk.
• Documentation: Familiar with Hudu, IT Glue, SharePoint.
• Soft Skills: Strong problem-solving, communication, project leadership, and customer service.
• Adaptability: Ability to work in a fast‑paced MSP environment and collaborate effectively.

• Mix of onsite and remote work with occasional travel; valid driver’s license required.
• Flexible schedule, including some evenings/weekends for emergencies or deadlines.
• Fast-paced, team-oriented culture focused on high-quality SMB support.