Lead Customer Trust Analyst, Premier

Replacement:
This position is open due to an existing vacancy to support our evolving business needs.

We're looking for a customer-facing professional with a consultancy or advisory background to support our Premier customers with their security and compliance needs. This role is ideal for someone who understands audit processes, can build strong client relationships, and knows how to communicate security and compliance topics in a clear, business-friendly way.

• Serve as the primary point of contact for Premier customers on security and compliance inquiries, building trust through transparency and responsiveness
• Support customers through their audit processes—helping them understand our controls, preparing responses, and coordinating with internal teams to gather evidence
• Lead customer meetings and calls (virtual and occasionally on-site) to discuss security posture, compliance status, and audit findings
• Act as an escalation point for complex or sensitive customer issues, working across teams to resolve concerns quickly
• Build and maintain strong relationships with customers and internal stakeholders (Sales, Product, Legal, Engineering)
• Review and approve security questionnaire responses and audit evidence prepared by the team to ensure quality and consistency
• Identify opportunities to improve processes, documentation, and customer experience based on feedback and trends
• Track customer requests and program metrics, providing updates to leadership
• Support the resolution of customer findings and help close control gaps
• Stay current on security frameworks (SOC 2, ISO 27001, NIST) and industry best practices

You're a strong fit if you have:

• 5+ years in a consulting, advisory, or customer-facing role related to IT audit, GRC, risk management, or information security
• Experience from Big 4, consulting firms, financial services, or similar environments is a plus
• Strong understanding of common security frameworks (SOC 2, ISO 27001, NIST) and how audits work—you don't need to be a technical auditor, but you should understand the process
• Experience supporting customer audits or security assessments, including preparing evidence and responding to inquiries
• Excellent communication skills—you can explain complex security topics to both technical and business audiences
• Proven ability to build relationships and manage expectations with enterprise customers
• Strong problem-solving skills and the ability to work across functions to get things done
• Bachelor's degree in IT, Information Security, or related field preferred
• Relevant certifications (CISSP, CISA, CISM, ITIL) are a plus but not required
• Willingness to travel occasionally (a few weeks per year)

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values:
  Obsess over our Customers,…