Customer Success Engineer; Remote or Hybrid

Employer Industry: Healthcare Technology

• Salary range of $80,000-$85,000, plus stock options
• Comprehensive benefits package including health, dental, and vision insurance
• Paid time off to ensure work-life balance
• Opportunity for career advancement within a growing company
• Hybrid/remote work options available
• Participation in a company bonus program based on performance

• Guide customers through their onboarding journey, including integration mapping and clinician training
• Provide rapid and compassionate communication to resolve issues raised by sleep techs or physicians
• Investigate and document the root causes of technical problems and implement solutions
• Meet with clinician end-users to gather feedback and adjust software configurations accordingly
• Advise sleep lab staff on best practice workflows for efficiency and accuracy

• 1-5 years of experience in customer support or technical problem‑solving roles
• 3+ years in a healthcare or healthcare‑adjacent position
• Experience in programming, with coursework or professional experience in software development
• Ability to translate technical feedback from non‑technical users into actionable changes
• Willingness to travel approximately 10% of the calendar year

• Project management experience, PMP certification is a bonus
• Experience in healthcare SaaS environments
• Familiarity with Python programming
• Strong interpersonal skills and a customer‑centric mindset

#Healthcare Technology #Customer Success #Remote Work #Career Growth #Diversity And Inclusion

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