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IT Consultant

Remote Principal Omni-Channel Architect: AI & Genesys

Remote / Online - Candidates ideally in
Austin, Travis County, Texas, 78716, USA
Listing for: Humana Inc
Remote/Work from Home position
Listed on 2026-01-02
Job specializations:
  • IT/Tech
    IT Consultant
  • Engineering
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A healthcare solutions company located in Austin, Texas is seeking a Principal Solution Engineer of Omni-Channel Solutions. This role involves leading the omni-channel strategy and delivering seamless customer experiences through advanced contact center technologies. The ideal candidate will have over 7 years of experience with contact center technologies, particularly Genesys Cloud, and will be responsible for overseeing integration with AI-driven platforms.

This position also includes mentoring a high-performing team, making a significant impact on health solutions.
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