Senior Associate, Concierge, Delivery Lead - Velocity Black; Remote

Senior Associate, Capital One Concierge, Delivery Lead - Velocity Black (Remote)

This is your opportunity to join Capital One’s new, luxury vertical:
Velocity Black. Within Capital One, the Velocity Black team is a leading digital concierge company that delivers travel, entertainment, shopping and dining offerings to consumers globally. Velocity Black has built a unique customer experience — its proprietary platform offers inspiration, recommendations and fulfillment in one place, making it an integral part of customers’ lives. The Product team reimagines the status quo and drives innovative, sustainable experiences through technology.

As the Delivery Lead, you will leverage your strong organizational, communication, teamwork, and problem solving skills to deliver on highly strategic initiatives in close partnership with our Product Managers and BAs. You will also work cross functionally with our partner teams, including:
Tech, Design, Marketing, Risk, Legal, and partners across Premium to bring our innovative features to market and manage large-scale marketing and product rollouts.

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

• Ultimate Answer: Be the team member that can/will do whatever it takes to effectively remove blockers, move the program forward, and deliver value for customers and the business

• Coordination of execution: Develop & maintain delivery execution plans. Track progress against timelines, risks to delivery. Be ‘in-the-know’ side by side with product, tech, design, marketing, and well managed conversations across teams to connect the dots and ensure things do not fall through the cracks.

• Dependency mapping, tracking, and resolution: Develop & maintain dependency maps. Coordinate timelines w/ dependent teams independently. This may be across tech, product, design, marketing lane & well-managed partners. Be the ‘quarterback of delivery’ of the piece of intent once it is defined.

• Stakeholder management: Have a constant pulse of the current state of affairs for their scope. Independently connect with relevant stakeholders to set expectations, problem solve issues, remove blockers, etc. Lead delivery prep meetings across our team and stakeholders , develop launch materials, and develop GNG materials.

• Status Tracking & Reporting: Be able to both create & distribute systemized status reporting on delivery progress to Product & Tech LT, and also provide ad-hoc updates on specific areas of interest as needed.

• Steward of documentation: Create structure for defining, executing, and maintaining system documentation that can be used to assist with onboarding, federation & contribution models, and intent launch plans.

• Steward of well-managed processes: Track & champion well managed processes for both tech efforts as well as gathering, storing, & organizing documentation for well-managed partners (legal, risk, compliance).

• Testing Planning & Support: Be comfortable working hands on with product & tech to execute test scenarios and provide lift for the dev & product teams. Own the testing documentation, ensuring necessary inputs are provided by SMEs, and keeping our team and partners on track to complete testing ahead of launches.

• Exceptional communication and collaboration skills - organizing & facilitating meetings, distributing follow-ups, developing decks, etc.

• Excellent problem solving and influencing skills, and the ability to cut through ambiguity to bring sense and structure to a problem and define the path forward

• A…