Senior ServiceNow ITOM and ITAM Technical Consultant

Senior Service Now ITOM and ITAM Technical Consultant

Senior Service Now ITOM and ITAM Technical Consultant

Req number:

R6262

Employment type:

Full time

Worksite flexibility:

Remote

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

As a Service Now ITOM and ITAM Technical Architect, you will be responsible for working with clients on Service Now engagements.

We are in need of a Service Now ITOM and ITAM Technical Architect . This is a full time, remote position.

The Senior Service Now ITOM and ITAM Technical Consultant will be able to execute some of the duties from each of the technical roles on a Service Now team, including: system administrator, quality assurance tester, implementer, and developer. The Senior Technical Consultant has a proven record of supporting first line inbound contacts via incidents and requests. Often managing user and group administrative requests, their responsibilities also include reporting, form changes, dashboard creation and first level problem solving skills.

Occasional writing and executing test plans and collaboration with peers and more advanced Technical Consultants, these associates are expected to consistently demonstrate the ability to perform the role without regular need of guidance, coaching, or instruction. A strong desire to expand their Service Now knowledge is key for advancement and promotion to additional roles and responsibilities.

Only work authorizations that will not require sponsorship now or in the future will be considered.

• Refine stories

• Collaborate with business consultants to align technical work with process goals

• Provide technical oversight and guidance to the implementation team

• Ensure adherence to Service Now platform standards and customer security policies

• Participate in Agile ceremonies and support sprint deliverables

• Provide advisory support

• Troubleshoot issues and support UAT and go-live activities

• Deliver documentation and support knowledge transfer

• Partner with the team to resolve UAT findings

• Strong software development and debug/troubleshooting skills, Advanced ability to research, analyze and recommend improvements to the organization’s use of the system

• Build and deploy UI policies, UI actions, script includes, scheduled jobs, import sets and transform maps

• Maintain existing and develop additions to the service catalog and related workflows

• Implement software solutions using Service Now tools and best practices

• Assist in building workflows and writing automated scripts

• Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

• Monitor health, usage, and overall compliance of Service Now and its integrated applications.

• Load, manipulate and maintain data between Service Now and other systems.

• Service Now ITOM and ITAM Asset Management

• Lead Workshops, Tech Solutioning, Development, unit testing for: ITOM Discovery and/or Service Mapping and/or ITAM SAM Pro and/or ITAM HAM Pro

• Demo CMDB Health and Service Map solutions

• Set up On-premise and SaaS provider integrations to 3rd party asset applications (e.g., MS Office, Adobe Cloud, such as SCCM/InTune/Entra, Tanium, Jamf, etc.)

• Execute discovery runs that mirror development work to ensure like for like functionality and validate data collection

• Create and utilize reports and dashboards to demonstrate current and historical usage

• Assist with configuring content libraries, SCCM/InTune/Entra and Jamf Service Graph Connectors

• Configure Advanced Shipment Notification (ASN) from a vendor for automatic asset creation

• Assist with data loads, including stockroom creation

Required:

• 5+ years experience of Service Now technical experience

• Current
  
  Certifications…