IAM Okta Architect - Remote
Garner, Wake County, North Carolina, 27529, USA
Listed on 2026-01-02
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IT/Tech
IT Support, Technical Support
Job title - IAM Okta Architect
We are seeking a diligent and technically proficient Okta Platform Operations Support Specialist to join our team. This role is crucial for maintaining the stability, security, and accessibility of our Okta Identity Platform, serving both our internal workforce and external customer applications. The successful candidate will focus on Level 1/Level 2 operational support, incident resolution, and routine platform maintenance
, strictly adhering to established procedures.
Overview of responsibilities includes supporting Okta platform operations, incident resolution, and routine maintenance in alignment with documented procedures.
- Workforce Applications: Provide hands-on support for the triage, diagnosis, and operational resolution of reported incidents impacting the Workforce Okta environment.
- Customer Identity and Access Management (CIAM): Deliver defined Level 2 operational support for designated CIAM applications, following the established Service Run Book.
- Focus: Quickly identify, troubleshoot, and resolve operational issues within the platform's defined scope, escalating complex or out-of-scope problems (e.g., Level 3 engineering, root cause analysis requiring code changes, infrastructure defects) to the appropriate teams.
- Execute standard, repetitive onboarding processes for integrating new applications into the Okta Workforce tenant.
- Perform basic integration and configuration tasks strictly according to customer-defined and documented procedures.
- Ensure smooth enablement of new applications by accurately following checklists and documentation.
- Monitor and provide operational support for routine maintenance activities, including:
- Workforce tenant service account password rotation
. - Monitoring and troubleshooting of Active Directory (AD) synchronization jobs
. - Management of certificate renewals within the Okta ecosystem.
- Workforce tenant service account password rotation
Skills & Qualifications (What You Will Bring)
- Experience: Proven operational support experience with Okta Identity Cloud for both Workforce (SSO, MFA, Lifecycle Management) and preferably CIAM functionalities.
- Technical Proficiency: Solid understanding of core identity and access management concepts (e.g., SAML, OAuth 2.0, OIDC, SCIM).
- Troubleshooting: Strong analytical and problem-solving skills, with the ability to triage incidents, diagnose root causes (operational), and apply quick, stable resolutions.
- Attention to Detail: Meticulous adherence to documented procedures, run books, and security policies is critical, especially for application onboarding and platform maintenance.
- Communication: Excellent communication skills for clearly documenting incident resolution and coordinating with internal teams for required access, logs, or approvals.
Environment: Experience working in a large, enterprise environment is highly desirable.
Applications will be accepted until 1/3/26
Salary and Other CompensationThe annual salary for this position is between $84,600- $154,500 depending on experience and other qualifications of the successful candidate.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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