Principal Solutions Consultant

Employer Industry: Customer Experience Software Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Flexible hybrid working model allowing for remote work part of the week
• Work with cutting‑edge technologies in customer service and AI
• Engage with high-level executives and make a significant impact on customer satisfaction
• Collaborative and inclusive work environment that values diversity

• Serve as the technical bridge between Sales Representatives and prospects, ensuring effective communication of technical solutions
• Manage and deliver technical information to customers onsite, online, and via telephone to drive satisfaction
• Lead and scope customer pilots and Proof of Concepts to demonstrate software capabilities
• Collaborate with Sales, Marketing, and Product Managers to align technical solutions with customer needs
• Develop and maintain strong relationships with clients to understand their business outcomes and create tailored solutions

• 7+ years of presales experience in a technical role
• 3+ years of experience managing large, strategic, and complex deals
• Expertise in web/scripting technologies such as HTML, CSS, JavaScript, JSON, and SaaS applications
• Proven success in engaging and leading virtual teams to achieve successful outcomes
  
  Bachelor’s degree or equivalent experience; graduate degree is a plus

• Previous consulting experience implementing enterprise-class software solutions
• Experience selling or leading enterprise‑grade digital transformation projects
• Awareness of CCaaS and peripheral technologies
• Certification in moderating Design Based Thinking sessions
• Domain expertise in specific industries