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Technical Support IT Support

Remote Connected Device Support & Reconciliation Specialist

Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85003, USA
Listing for: GovCIO
Remote/Work from Home position
Listed on 2026-01-03
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Job Description & How to Apply Below
A government IT services firm is seeking a Connected Device Support & Reconciliation Support Technician to assist Veterans with their telehealth devices. This fully remote role involves providing inbound and outbound call support, performing troubleshooting on various VA-provided devices, and accurately documenting interactions. Candidates should possess strong communication skills, a customer service mindset, and experience with mobile devices. The position also includes training Veterans on device functionality and ensuring a high level of service quality.
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