IT Support Specialist L2​/L3 - NJ

Summary:

The Field Engineer - L2 will join our team in supporting the day-to-day technical needs and questions of our clients remotely and onsite. This relates to all technology including cloud technologies, cyber security, laptops/desktops, smartphones/tablets, printers, networks, servers, general office applications and line of business software. This is a full-time position to work for Big Idea Technology based from our New York City office.

The role entails onsite travel to client locations in Monmouth and Middlesex NJ (3-4 days per week), as well as across the New York City metropolitan area (expect to be in NYC 1-2 days per week). A valid driver’s license, proof of insurance, and a car available to you 100% of the time are required for this position.

This position is for someone who not only wants to continue learning but does well being put in different situations and presented with new challenges on a regular basis. As a service provider to small businesses headquartered in the NY metro area, the proper candidate will access cutting‑edge technologies and projects. There are also very rewarding incentive programs designed to encourage growth and advancement through learning new technologies or achieving new certifications.

• Second level troubleshooting of desktop applications
• Microsoft Azure and Office
  365 support and administration
• Workstation Administration and Repair – Windows and Mac
• iOS and Android Support
• Networking (wired and wireless)
• Manage user add/move/change requests
• Server Administration - VMWare vSphere, Active Directory, Group Policy administration
• Maintain systems documentation

• Three or more years of experience in IT support/administration role
• VMWare vSphere administration and diagnostic experience
• Strong diagnostic skills in relation to troubleshooting technical issues
• Excellent written and oral communication skills
• Ability to multi-task and adapt to changes quickly
• Demonstrated record of high customer satisfaction in service desk support
• Self‑motivated with the ability to work in a fast paced environment

• Experience in SharePoint administration and management

• COMPTIA Network+, Microsoft MCP or equivalent certification
• Bachelor’s degree in Computer Science or IT related field or equivalent experience

Big Idea Technology is a fast‑growing and profitable Cloud Solution Provider working with helping our clients navigate the transition of their workloads to the Microsoft cloud. Our clients entrust their IT infrastructure to us and rely on the passion and skill of our team to guide them to the best solutions for their business needs, and to keep them running in the most efficient and productive manner.

Clients are located primarily in the New York Metro area, with remote offices across the country and around the world. We are located in midtown New York City, just across the street from Penn Station, with easy access to all forms of public transportation.