ServiceNow Solutions Architect

Overview

GovCIO is currently hiring for Service Now Solutions Architect to support our client’s contract needs. This position is located within the United States and is a full remote position.

Responsibilities

• Lead the architectural design and roadmap for the Service Now platform—including ITSM, ITOM, HRSD, Sec Ops, CMDB, and other modules.

• Translate business requirements into scalable and secure technical solutions aligned with enterprise standards.

• Serve as the primary technical liaison for Service Now architecture, integrations, and data model strategy.

• Establish and enforce platform governance, development standards, and best practices.

• Oversee the configuration, customization, and deployment of Service Now applications.

• Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines.

• Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives.

• Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks.

• Conduct platform performance reviews and ensure system reliability, scalability, and security.

• Provide technical leadership, mentorship, and guidance to Service Now developers and administrators.

• Stay updated on Service Now releases, new capabilities, and emerging platform best practices.

Qualifications

Bachelor’s with 12+ years (or commensurate experience)

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience) with 8+ years (or commensurate experience)

Required Skills and Experience

• 8 years of Service Now experience, with at least 3 years of architectural or lead design responsibility.

• Deep expertise in Service Now modules such as ITSM, ITOM (Discovery/Service Mapping), CMDB, HRSD, Sec Ops, or others.

• Strong understanding of Service Now data architecture, workflow engines, scripting (JavaScript/Glide), and integration frameworks.

• Experience with platform governance, solution review, and enterprise-scale implementation.

• Proven experience architecting integrations using REST, SOAP, MID Server, or ETL tools.

• Strong documentation, communication, and stakeholder engagement skills.

Clearance Required:

Must be able to obtain and maintain a HUD Public Trust

Preferred Skills and Experience

• Service Now Certified Technical Architect (CTA), Certified Master Architect (CMA), or progressing toward certification.

• Service Now certifications such as CIS-ITSM, CIS-ITOM, CAD, or CSA.

• Experience in Agile methodologies, Dev Ops, and CI/CD pipelines for Service Now.

• Experience supporting federal or regulated environments (FISMA, FedRAMP, etc.), if applicable.

• Experience optimizing performance and implementing enterprise-level workflows.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
- Virtual video interview conducted via video with the hiring manager and/or team
- Camera must be on
- A valid photo  be presented during each interview

• During the Hiring Process
- Enhanced Biometrics  screening
- Background check, to include:

* Criminal history (past 7 years)

* Verification of your highest level of education

* Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their…