ServiceNow Technical Consultant-Committed Capacity

Sigital is seeking an experienced, Service Now technical consultant with solid foundation and knowledge of the Service Now platform to join our team. This is a hands‑on role capable of leading technical advisement and development to ensure customer engagements are successfully delivered. The consultant will have the ability to guide customers by doing 30% administration, 60% development and 10% advisement work.

• Be a member of the overall implementation project team.
• Drives process definition, re‑engineering, improvement, and gap analysis of current/to‑be processes. Identifies solutions from a people, process and technology perspective during workshops with key client sponsors and stakeholders, generating the required outputs to the level required for the subsequent stages of the engagement.
• Identifying areas of business process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.
• Communicating with your team and client business process and requirements, ensuring that proposed solutions meet client expectations.
• Provide guidance and deliver successful implementation of the to‑be processes in partnership with other members of the project team, including industry partners working as part of the same project team.
• Lead clients in their efforts to take advantage of the Service Now functional capabilities and in their efforts to improve their associated processes.
• Serve as a liaison between client and technical implementation team
• Ensuring process‑related deliverables to clients are complete, consistent, high quality, and timely, and delivering valued outcomes.
• Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

• The qualified candidate will have 2+ years of technical experience as a Service Now technical consultant as well as demonstrable experience with successfully delivering customer development initiative. Proven consulting experience leading the analysis and documentation of as‑is processes and definition and deployment of to‑be processes and solutions in client environments.

• Service Now Certified Implementation Specialist – ITSM
• Certified Service Now Administrator (CSA)
• Service Now Certified Developer is preferred but not required.
• Another CIS is preferred but not required.
• (2) Service Now Micro Certifications is preferred but not required.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during Managed Service contract term.
• Knowledge and experience in Agile methodology, including creation of user stories.
• Understanding of JavaScript and HTML
• Must be a US Citizen
• Ability to wear multiple hats for an implementation.
• Strong interpersonal skills, client centric attitude, ability to deal with cultural diversity
• Proven team player and team builder

• Remote FTE work
• Healthcare Benefits/401K Plan
• Working for a passionate Service Now Specialist Partner