Enterprise IT Tech II

Valenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification.

With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.

As an Enterprise IT Tech II, you’ll provide remote, Level 2 IT support for staff and executives, ensuring a smooth and positive user experience. You’ll troubleshoot hardware, software, and system issues; manage escalated support tickets. You’ll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery. Additionally, this individual will provide general facilities support at our on‑site locations as needed.

• Design, administer, and support core infrastructure, including system and network architecture, cloud platforms, and mobile device management.
• Troubleshoot and resolve complex technical issues across systems, networks, and end‑user environments.
• Manage user access and accounts across Entra , Active Directory, Microsoft 365, and related cloud services.
• Maintain and optimize IT infrastructure components such as SASE and VPN solutions, home networks, end‑user devices, and deployed software.
• Lead the adoption and integration of cloud services to improve scalability, flexibility, and cost efficiency.
• Create, maintain, and improve SOPs and knowledge articles while mentoring junior Enterprise IT team members.
• Support IT project planning and execution, ensuring on‑time, high‑quality delivery aligned with business needs.
• Manage IT budgets, vendor relationships, inventory, and facility‑related technology such as access control systems.
• Operate within governance and compliance frameworks while applying cybersecurity practices to safeguard systems and data.
• Deliver clear, empathetic communication across all channels and collaborate with cross‑functional teams to ensure IT solutions meet business needs.

• 3+ years’ experience working in a help desk environment
• Demonstrated history of leading technical projects to completion, diagnose and resolve computer technical issues.
• Proficiency with Windows, macOS, iOS and Android devices
• Excellent oral and written communication skills
• Detail oriented and organized in order to keep detailed notes on tickets
• Ability to lift objects weighing 35‑50 pounds on a regular basis
• Ability to stand up to two or more hours at a time

This is a fully remote position, and we’ll provide all the necessary equipment!

• Work Environment: You’ll need a quiet workspace that is free from distractions.
• Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company‑approved devices/software.
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.

Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest‑growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.

• Generously subsidized company‑sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee…