REMOTE- Support Engineer; Colombia

Job Description

An employer is looking for a Support Engineer to sit remotely. The client offers an omnichannel, SaaS based platform for ecommerce. You will primarily be focused on providing technical support for multinational customers, with a heavy focus on the LATAM region. You will be a key member of the menu team and address technical requirements, troubleshoot any related issues and make adjustments to ensure seamless operations.

Issues may be related to menu adjustments, troubleshooting or configuring new content to upload to the platform. You will test new updates, use diagnostic tools like Datadog to analyze issues and document all customer interactions. Additional tasks will include leveraging JSON/ XML, content management and partner with escalation teams.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 3-5 years experience in technical support (Applications or platforms)
• Knowledge of JSON and XML
• Experience with diagnostics/ monitoring tools (Datadog, Sig Noz, etc.)
• API knowledge/ experience
• Strong communication skills
  - English/ Spanish
• Familiar with QA processes and ticketing platforms AWS experience
• Postman experience