Help Desk Support; DAI, Financial OBIEE Specialist – SECRET Clearance – Remote

Help Desk Support (DAI, Financial OBIEE Specialist) – SECRET Clearance – Remote

Biz First is assisting our client with recruiting a skilled and experienced Help Desk Support (DAI, Financial OBIEE Specialist). This position is fully remote and focused on providing Tier 1 help desk support for Oracle Defense Agencies Initiative (DAI), with a specific emphasis on OBIEE report generation. The role includes handling DAI access provisioning, supporting Oracle Time and Labor (OTL), and producing analytics and training materials.

The ideal candidate will have strong experience supporting DAI financial operations and fluency with OBIEE reporting capabilities.

• Provide Tier 1 help desk support (triage), resolving user issues and escalating complex problems to appropriate teams
• Handle DAI access provisioning and user maintenance in accordance with policy
• Troubleshoot and support issues in Oracle Time and Labor (OTL) and related modules
• Generate OBIEE reports and support financial and operational data analysis needs
• Develop and update training materials for DAI system users
• Prepare bi-weekly help desk metrics and performance summaries
• Create monthly communication tools such as newsletters, system updates, and user tips
• Track help desk performance (ticket volumes, response/resolution times, user feedback) and identify improvement areas

• Minimum three (3) years of experience (within the last 10 years) supporting Oracle Federal financial and accounting operations
• Experience with DAI modules including OBIEE, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor (OTL), User Management (UMX), and Order to Cash
• Demonstrated ability to generate and interpret OBIEE reports
• Experience with Tier 1 help desk support, issue triaging, and user resolution
• Ability to communicate technical issues to non-technical audiences
• Strong organizational and problem‑solving skills
• Self‑motivated and able to work independently in a remote environment

• Broader experience with Oracle Financials modules and data integration
• Familiarity with ITIL processes and service desk methodologies
• Certifications in DAI, Oracle Financials, or OBIEE reporting

Full‑time Monday to Friday, Remote

• Family Health Care (54% cost covered for the entire family)
• Family Dental (54% cost covered for the entire family)
• Family Vision (54% cost covered for the entire family)
• Flexible Spending Account
• Over utilization bonuses for Time and Materials (T&M) contracts
• Profit‑sharing arrangement for any work brought into the company
• Unlimited Leave with Approval
• 401k – 100% employer match on first 4% invested
• $1,000 annual training budget

Biz First LLC is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.