Customer and Technical Support Consultant; Remote

Job Details

Title: Customer and Technical Support Consultant

Reference: 988879

Posted: 30 December 2025

Location: 100% Remote / Westbrook, ME 04092

Job Type: Permanent

Duration: 01/19/2026 to 07/17/2026

Pay Rate: $17-18.30 hourly on W2

Schedule: Training Monday - Friday 8:30am to 5pm EST. After training shifts may be 9:30-6, 10:30-7, 10-7. Employees may work until 8-9pm. Saturdays two shifts 8-4:30 or 8:30-5 EST.

Our Customer & Technical Support Consultants are the direct line between Client and our customers. They are crucial to achieving our purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy. Successful candidates will thrive in a fast‑paced environment, navigate a variety of inquiries, and provide solutions with 20-30 calls a day.

Ability to multitask is essential. Consultants resolve customer inquiries through various methods of communication, document and program use, and ensure a solution while the customer is on the call. Our Hematology team supports a wide variety of products such as Pro Cyte Dx, Pro Cyte One, and inVue analyzers.

In the role of Customer and Technical Support Consultant – Hematology:

• You will instruct customers on the use of our in‑house diagnostic analyzers.
• You will coordinate and assist with equipment installations and troubleshoot mechanical hardware technical problems as well as software integration issues.

• You are experienced in a technically related field, have worked in a veterinary practice with our chemistry analyzers, a laboratory setting, or contact center environment.
• Strong computer and technical skills, aptitude to learn applicable software and hardware. Networking and or software support is a plus.
• The ideal candidate is highly motivated, goal‑oriented, and a strong collaborator.
• Proven track record of providing extraordinary customer service.
• Superb listening and communication (verbal and written) skills to be a successful customer support specialist.
• Strong interpersonal skills with the ability to establish rapport quickly.
• Master problem solver with fine attention to detail while leveraging strong organizational skills in a multi‑tasking environment.
• Ability to learn quickly and apply skills to a variety of customer interactions.
• Ability to be on the phone for 8 hours per day.
• Reliable and dependable attendance is an essential function of this position.

When working from your virtual office, you are required to be available by telephone, voicemail, email, and MS Teams messaging during your scheduled business hours. A high‑speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained. You will be supplied with a laptop, docking station, monitors, keyboard, mouse, and headset, which will need to be maintained appropriately.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority‑owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting‑edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory‑changing results that help everyone achieve their ambitions and goals. To learn more, please visit

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.