Field Service Manager

Field Service Solutions Manager

As a Field Service Solutions Manager here at Honeywell, you will be responsible for leading and managing the design, engineering, configuration, implementation, commissioning, ongoing support / maintenance and upgrades of all Honeywell Operational Technology (OT) Software, Enterprise Applications and Connected Offerings delivered into the Service business throughout Region. This will include strengthening our OT / Connected Service solutions knowledge and capability to ensure the people & skillsets are in place to promote, deliver & maintain more connected, operational critical solutions to our customers, ensuring alignment & consistency with global standards & guidelines.

The role will also be required to provide pre-sales support, assisting in the costing of new opportunities and customer negotiation to support new growth, and signing off on the operational & delivery strategy.

You will report directly to our North Americas Service Solutions Leader and you'll work out of South East location (WI / MI / IL / IN / KY / VA / NC / TN / MS / AL / GA / SA / OR FL) on a remote work schedule.

You will ensure the alignment, adherence & standardization of Honeywell's OT & Connected Service solutions to ensure we can execute effectively for our customers, demonstrate value, reduce our risk, cycle times, variation, and cost to deliver / service. This will also include identifying areas where we can streamline operations by utilizing digital deployment tools and central / global deployment services. The Service Solutions Operations team will also be responsible to ensure adherence of the Global ICT & Cybersecurity products and standards, in line with the HBS Buildings global ICT & cybersecurity offering portfolio.

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KEY RESPONSIBILITIES

You are the focal for Operational Technology (OT) / Enterprise Applications / Connected Services throughout the Region, managing the solution specialist resources to lead the improvement & increase in capabilities in both delivery and service execution.

You will work with the local leadership teams to identify capability gaps, and actively hire additional resources to support the correct sale, design, engineering, implementation and support of HBS' OT, Enterprise Applications & Connected Services.

Contribute to the design, engineering, configuration, implementation, commissioning, support / maintenance and upgrades of Honeywell's OT, Connected Services and Enterprise Software Applications (EBI, DVM, EM, OBS, Forge, Pulse, Vector etc.) in the service LOB.

Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with Honeywell's OT, Connected Services and Enterprise Software Applications.

Possess a strong understanding and knowledge of all industry standards and protocols (BACnet, Modbus, OPC, SNMP, APIs etc) and how these protocols are used to ingest and share data from Honeywell and 3rd party technologies / applications with Honeywell's OT / Enterprise Applications and Connected Services.

Be the Region's focal point and subject matter expert (SME) for Honeywell OT, Enterprise Application and Connected Services.

Ensure the global alignment, adherence and standardisation of the design, install, service and upgrades of Honeywell OT and Enterprise Applications with respect to the ICT and Cybersecurity services and technology selection of hardware / software.

You will work in collaboration with all relevant stakeholders to drive knowledge and understanding of HBS' OT, Enterprise Applications & Connected Service solutions to our existing customer base and new customer portfolio.

You will ensure only suitable qualified resources are undertaking the delivery and upgrade of HBS' OT, Enterprise Applications & Connected Service solutions to the global standards and practices, enabling HBS to deliver consistently for its customers globally.

You will establish and implement short-term and long-term strategies that support business growth, business efficiency and financial performance of HBS operations in the region.

Conduct technical and operational risk reviews and contribute to the CAP approval process for highly complex or large value (> $1m scope) OT, Enterprise Applications & Connected Services proposals in the Region.

Ensure appropriate skillset and expertise is provided to all relevant OT, Enterprise Applications & Connected Service solutions in addition to functional leadership as necessary to support key business decisions.

In conjunction with the service operations and leadership teams, assess the delivery capabilities of the region's teams, and identify areas for improvement in capabilities and resources.

Possess a strong understanding of ICT and Cybersecurity principles and design and how these systems and services work in tandem with OT and Enterprise Software Applications.

Build and maintain strong relationships with Account Managers / Sales Team to ensure alignment on all…