Svc Desk Tech Level 3

Overview

Service Desk Technician

The IT Asset Management (ITAM) Service Desk Technician is responsible for providing technical support and asset management services to customers who experience computer issues. This position serves as the first point of contact for troubleshooting hardware, as well as managing the organization's IT assets.

• Respond to ITAM service requests and incidents reported by customers via phone, email, or web portal. Ensure all information is accurately entered into the ticketing system and that assigned tickets are tracked and managed to resolution within defined service level agreements.
• Do onsite customer desktop setup
• Work with Information Technology Asset Disposal to remove old equipment and ensure that all equipment has been disposed of according to EPA guidelines.
• Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.
• Manage and track the organization's IT assets, including maintenance, inventory, and lifecycle management.
• Provide training and guidance to users on the proper use and care of IT assets.

• At least five (5) years of experience in the following:
• Providing desktop setup support
• Setting up and deploying Windows based laptops, printers, and desktop assets
• Workflow management applications such as Zen Desk, Service Now, Ivanti, or BMC Helix.

• IT asset management and tracking tools such as Oomnitza, Service Now, Ivanti, or BMC Helix.

• Experience providing desktop setup support.
  Required 5 Years
• Experience setting up and deploying Windows-based laptops, printers and desktop assets
• Required 5 Years
• Experience with workflow management apps like Zen Desk, Service Now, Ivanti or BMC Helix
• Required 5 Years

Flexible work from home options available.