Remote Senior Systems Administrator

Introduction:

CG Tech Services is a Seattle-based Managed Services Provider and IT consulting firm focused on businesses and not-for-profits of 5-500 employees. We’re looking for humble, motivated, and emotionally intelligent people to join our team.

Because we’re growing, we’re looking for an experienced Remote Senior Systems Administrator to help deliver exceptional technical support and project work for our clients. You must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail.

The Remote Senior Systems Administrator will provide advanced technical support and troubleshooting across Windows environments, servers, networking, and cloud platforms. This role requires strong problem-solving skills and the ability to handle complex technical issues that have been escalated beyond Level 1 support. You will also participate in technical projects such as system upgrades, migrations, and deployments, ensuring timely and successful completion.

This is a full-time position of 40-50 hours per week, with most hours worked during Seattle business hours (Mon–Fri, 8 AM to 6 PM PST) to collaborate effectively with our team and clients. Occasional after-hours work may be required for emergencies, projects, and maintenance activities.

• Loves a faster-paced, no-drama environment where office politics, backstabbing, gossip, and negativity are not tolerated.
• Is extremely detail-oriented and appreciates people who take an organized, systematic approach to achieve success.
• Likes the idea of working for a smaller (but growing) company where their ideas and contributions directly impact the company’s success, direction, and growth.
• Is a quick, self-motivated learner who wants to work for a company that will invest in their education.
• Wants a position that will offer upward earning and career advancement; we want people who are interested in growth, learning, and becoming part of our team long-term.

• Advanced Technical Support: Provide Level 2 and 3 support for escalated issues involving Windows Server environments, networking, firewall, virtualization, and cloud services.
• Troubleshooting & Problem Resolution: Diagnose and resolve complex technical problems efficiently, documenting solutions for future reference.
• Project Work: Participate in technical projects such as system upgrades, migrations, and deployments, ensuring successful execution within scope and deadlines.
• Client Interaction: Use ticketing system to communicate with clients, manage schedule and workload, and to compile detailed notes. Answer phones to assist clients with technical issues.
• Knowledge Sharing: Contribute to internal documentation and knowledge bases to support team development and faster issue resolution.
• Process Improvement: Identify opportunities to improve workflows and service delivery processes for greater efficiency and client satisfaction.
• Maintenance: Operate as part of the team responsible for the continued maintenance, operation, and security of client systems.
• Toolsets: Implement support tools and automation required to deliver on SLAs.
• On Call: Participate in shared 24x7 weekly on-call schedules.
• General: Complete other duties as assigned.

• Service-oriented, collaborative approach to client and teammate relationships.
• Excellent spoken and written English communication skills, with the ability to relay advanced technical information to a technical audience.
• Must be detail-oriented; provide consistent and timely follow-through and documentation.
• Exemplary customer service skills, preferably with experience supporting external clients.
• Ability to work under deadline and on schedule and to plan work so that it is completed on time.
• Able to take the lead when needed, accept direction and feedback, and function as a member of a team.
• Ability to work regular business hours in the Seattle, Washington time zone (Pacific Standard Time 8-5) and some after hours for emergencies, projects, or maintenance.

• Technical Expertise:
  • Strong proficiency in Windows Server environments (Active Directory, DNS, DHCP).
  • E…