Product Support and Configuration -Warehouse Lending System - Remote

Situs

AMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At Situs

AMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This position will have primary focus on day-to-day operational support of the Warehouse Financing business. Including but not limited to analytics of user requirements, procedures and solution design to maintain best practice use of the software application. Display strong knowledge of Warehouse Financing Solutions including collaboration with Technology and Product Support teams.

• Independently gather and analyze information from clients, recommend and deliver solutions, process database configurations and/or communicate use cases/requirements to the technology team for execution
• Owns the process of prioritizing and troubleshooting client questions, including communicating status clearly and proactively keeping the client apprised
• Analyze operational procedures and processes and suggest systemic and procedural solutions that meet their individual needs
• Produce, maintain, and enforce solution design standards, use of specification templates/documents and solution formation processes
• Ability to configure term sheets and rules in Pro Merit; meet client requirements and deadlines
• Create, participate, and provide feedback in prospective client and internal documentation
• Manage time to Service Level Agreements agreed to with client
• Manage tasks related to warehouse financing in Pro Merit as assigned
• Oversee professional and timely communication with clients via conference calls, Teams and email
• Coordinate meetings, send out meeting planners and take notes on calls
• Demonstrate ability to process client requests in a timely manner, pro-actively communicate steps to resolve issues and meet deadlines keeping management informed before a timeline expires
• Liaise with teammates to ensure seamless coverage of all client requirements
• Other activities as may be assigned by your manager

• Bachelor’s degree or equivalent from four-year College or technical school or equivalent combination of education and experience
• Minimum of 6+ years of industry and/or relevant experience, typically with 1+ years in a Senior Associate level role or external equivalent
• Knowledge of the Warehouse Financing Solutions line of business; including use and support of the Pro Merit technology platform, warehouse financing operational activities, client services, presentation skills & ability to take on other strategic initiatives
• Proficient knowledge of Pro Merit functionality and use cases or ability to learn Pro Merit quickly
• Proficient skills in MS Excel, PowerPoint, Word, WLS and Pro Merit (preferred)
• Self-motivated and ability to follow items through completion
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops creative or alternative solutions; demonstrates attention to detail; works well in group problem solving situations; uses reason even when dealing with emotional topics
• Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; ability to think critically; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively; adapts to new technologies
• Effectively expresses ideas and thoughts verbally and in written form; exhibits good listening and comprehension; communicates changes and progress; keeps others adequately informed; selects and uses appropriate communication methods; manages difficult or emotional situations
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best…