Account Manager

At Bitfocus, we’re building more than software — we’re building solutions that help end homelessness and transform communities. As a mission-driven team, we strive to live by our core values - we lead with care, innovate with insider knowledge, and celebrate the power of community in everything we do.

We take pride in our work, support one another, and embrace smart risks that drive meaningful impact. We value authenticity, curiosity, and growth — and we believe work should be both purposeful and enjoyable.

Everyone at Bitfocus plays a role in creating an 11-star experience for our customers. If you're passionate about using your skills to make a difference, we’d love to have you on the team.

We hope you consider bringing your talent and drive, and join us in helping end homelessness!

We are seeking a highly motivated and experienced Account Manager to join our Customer Success team. The successful candidate will be responsible for driving strategic, long‑term partnerships with key customers, ensuring ongoing satisfaction, growth, and retention. The role requires building deep, executive‑level relationships that align community priorities with Bitfocus solutions—proactively identifying, scoping, and qualifying opportunities for expansion. Success is measured by leading strategies that grow and sustain our customers and partnering with cross‑functional teams to ensure their needs are being met.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, and professional experience, which can cause your compensation to vary.

The targeted Base Salary Range for this role is $49,000 - $95,000
, which includes variable compensation (bonus) eligibility.

This position is also eligible for a competitive variable compensation (commission) plan, bringing the On-Target Earnings (OTE) potential to a range of $95,555 to $141,555.

Most candidates join us at the lower half of the base salary range to leave room for substantial growth, learning, and development within the role.

At Bitfocus, we are committed to fostering a hiring process that reflects each candidate’s unique skills, experience, and perspective. To support a fair and authentic evaluation process, the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in‑person or virtual), as well as take‑home assessments, test projects, and work samples.

We understand that some candidates may require accommodations that involve the use of AI. If you require such an accommodation, please contact us in advance at  We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed.

To ensure a productive, secure, and high‑quality work environment, all employees must have the following workspace setup before their first day at Bitfocus:

Private & Secure Workspace

• Dedicated Space:
  You must have a private, quiet, and secure room that is free from distractions, background noise.

Internet Connection & Equipment

• Reliable Provider:
  Your internet connection must be high‑speed and reliable (e.g., Cable, DSL, or Fiber Optic).
• Minimum Performance Standards:
  Your wired connection must meet or exceed the following speed and latency requirements (You can run a speed test here ):
  • Download Speed: 50 Mbps
  • Upload Speed: 20 Mbps
  • Latency (Ping): 50 ms or less

The Customer Success team is responsible for account growth and retention.

They build long‑term, strategic partnerships with communities that maximize the impact of their data systems. We serve as trusted advisors and thought partners, leveraging data and established best practices to continually discover new ways to add…