Power Train Service Center Repairs Authorization Agent; Remote

Join to apply for the Power Train Service Center Repairs Authorization Agent (Remote) role at Accenture

3 days ago Be among the first 25 applicants

Contractor Opportunity: Powertrain Service Center Warranty Repair Authorization Agent

Location: Remote – USA Only

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: ETeams

Start Date: 1/5/2026

Duration: 12 Months with potential for extension

We are seeking a Powertrain Service Center Authorization Agent that is responsible for the authorization of Dealer Warranty repairs for a major U.S.

-based OEM vehicles. The repair requests will be submitted live from the Dealer and assessed again the OEM’s warranty policy based on technical merit and thoroughness. The agent is expected to provide live support to the OEM’s Dealers with questions related to submitted pre‑authorization requests. This opportunity is open to individuals located in the United States (USA).

Contractors will be engaged and paid for by a third‑party payroll supplier,
Eteams
, which will serve as the employer of record for tax and compliance purposes.

• Process warranty claims and provide support to the team on technical queries
• Answer dealer questions, via phones, email or chat, about warranty policy and claim submission; resolve issues with claim entry and submission
• Make decisions based on policies and procedures and on the technical merit of the warranty claim
• Provide live support to the Dealer Service Network in the processing of those claims and resolution of questions
• Maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreements
• Identify, recommend, and implement operational efficiencies to drive continuous improvement in the execution of processes
• Determine appropriate escalation points within the team and to Client SMEs
• Review performance and results with team leadership regularly

• Warranty Claims Processing:
  Accurately process all warranty claims
• Dealer Technical Support:
  Serve as the primary point of contact for dealer inquiries regarding warranty policies, claim submissions, and technical issues via phone, email, or chat platforms
• Issue Resolution:
  Address and resolve dealer concerns related to claim entry
• Live Dealer Support:
  Provide real‑time guidance to the Dealer Service Network

• Microsoft Office Suite (Excel, Word, Outlook) for documentation and communication
• Internal inventory management systems for tracking and processing returns
• Communication tools for coordinating with internal teams, suppliers, and clients

• High school diploma or GED equivalent
• 0–2 years of experience in automotive after‑sales and/or warranty management

• Automotive Service Excellence Certifications (ASE) and/or Engineer (Technical University degree)
• Proficiency in verbal, written, reading Spanish language
• Mechanical Certification (3/5 years at school + workshop experience)
• Expert Technicians (>10 years of experience)
• Strong experience in claim assessing, pre‑authority, warranty audits

• Proficiency in verbal, written, and reading English Language
• Proficient with computer navigation with various systems and software
• Ability to engage with Automotive Dealers
• Knowledge of warranty policies and procedures, and technical documentation
• Knowledge of mechanical and electronic diagnostics, repair cycles, methods and economic repair evaluation

Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by ETeams for next steps.

This is a contractor role administered through a third‑party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture. The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances. Contractors must have work…