IT Support Specialist

This range is provided by YourSIP Telecom. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Your Go-To IT Partner for Tampa's Small Businesses | Microsoft 365 Advisor | Simplifying Tech, Amplifying Success | MSP Director | Avid Triathlete

Join our dynamic team as an IT Support Technician, where you'll make an immediate impact! Your SIP, a growing Managed Service Provider located in the Greater Tampa Bay Area, FL, is seeking an IT Support Specialist to join our team. We are a MSP, offering comprehensive managed IT services and IP Telephony solutions to small business clients, primarily serving the Tampa/St.

Pete area. As a Microsoft CSP Partner we are heavily focused on adoption and delivery of Microsoft 365 modern work to our clients. This role combines on-site user support at client locations with remote user support from our main office, offering a dynamic work environment. This is an exciting opportunity to challenge yourself while expanding your technical expertise in new areas.

In this fast-paced role, the technician will manage, implement, and support a variety of modern IT solutions, addressing the diverse needs of clients. They will ensure the successful implementation and seamless integration of these solutions.

Client Services Provided

• Help Desk Support: Onsite and remote help desk support
• PC and Server Support: Support and installation of PCs and Windows Servers
• Microsoft 365 Adoption and Services: Entra , SharePoint, Teams, One Drive, Autopilot, Intune, Bit Locker, Exchange Online, Desktop Apps, etc.
• Remote Monitoring: Remote monitoring and management of computing devices
• Network Support: Network installation and troubleshooting
• Data Backup & Recovery: Data backup and business continuity solutions
• Security Management: Endpoint, firewall, email protection, identity protection and cloud security
• IP Telephony: Managed IP Telephony, including PBX server, endpoint phones, installation, and support

Position Duties

• User Support: Remote and on-site user support; remote support provided from our Palm Harbor office
• Support Tickets: Create, resolve, escal… and document support tickets efficiently to ensure accurate tracking and communication
• Microsoft 365: Administration and support for 365 Admin, Exchange Online, Entra , SharePoint, Teams, Desktop Apps, One Drive, Autopilot, Intune, Bit Locker, etc.
• IT Projects: 365 Adoption and Deployment, 365 Migrations (SharePoint, One Drive, Exchange Online, etc.), New Windows Servers, Server Migration, Virtualization, Server Roles (AD, RDS, File Server, etc.) WiFi systems, Business Continuity & Disaster Recovery, 3rd Party Security Stack Solutions, etc.
• Networking: Basic network troubleshooting and installation; firewall setup and management
• Onsite Visits: Local day travel to client business locations for support and service
• User Training: Provide end-user training for any product or solution. Document and communicate with clients and team via ticketing system
• Client Management: Take responsibility for clients and their technical environments, acting as the lead technician for designated clients to ensure comprehensive support and maintain strong client relationships
• IP Phone Systems: installation and support

Required

Skills and Abilities

• Technical Support: at least 2+ years of experience
• Hardware support: computers, network, printers, phones, etc.
• Network Support: Basic network troubleshooting and installation;
  Firewall Setup and Management
• Operating Systems: Windows 10/11 and Server 2016/2019/2022/2025
• Effective communication: in-person, phone, email and ticket system
• Education: High school diploma
• Driving: Clean driving record, employee provided vehicle
• Schedule: Full Time, flexibility for occasional after hours or weekend work; on-call rotation with other techs

Beneficial Capabilities

• Education: Associates, Bachelors or technical degree in technology related field

PTO and Holidays off provided

Must be local candidate. No relocation

Note:

This is not a work from home position.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

Location:

Tampa, FL

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