Mainframe – Technology Service Specialist – Assistant Vice President

Job Description

Job Title Mainframe – Technology Service Specialist

Corporate Title Assistant Vice President

Location Cary, NC

In short – an essential part of Deutsche Bank’s technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands‑on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Mainframe Technology Service Specialist is a senior Engineering and technical role responsible for the overall health, performance, and strategic evolution of our mission‑critical mainframe applications and infrastructure. This role demands deep technical expertise, proven production support capabilities, and a strong commitment to operational excellence, continuous improvement, and team development. The Assistant Vice President (AVP) will not only resolve the most complex incidents but also drive problem prevention, architect robust solutions, mentor junior staff, and contribute significantly to the strategic direction of our mainframe platform within the broader Information Technology (IT) landscape.

This position requires an professional who can balance hands‑on technical involvement with strategic planning.

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model with up to 60% work from home, allowing for in‑office / work from home flexibility, generous vacation, personal and volunteer days, a commitment to Corporate Social Responsibility
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Access to a strong network of Communities of Practice connecting you to colleagues with shared interests and values
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits, educational resources, matching gift and volunteer programs

• Lead diagnosis and resolution of the most critical and complex mainframe incidents, acting as an escalation point for L2 engineers and driving resolution for production‑impacting issues
• Champion advanced root cause analysis (RCA), identifying systemic weaknesses and architectural gaps across multiple components. Develop and implement long‑term problem prevention strategies, not just workarounds, through proactive measures and architectural enhancements
• Serve as a primary liaison with L3/Development teams and vendors for complex system fixes, enhancements, and strategic initiatives, Proactively identify and recommend architectural improvements to enhance mainframe stability, performance, scalability, and security
• Lead performance tuning initiatives across z/OS, CICS, DB2, Message Queue (MQ), and critical applications, leveraging advanced monitoring data and analysis, Drive the adoption of automation and modernization efforts within the mainframe support ecosystem (e.g., AIOps integration, scripting)
• Drive process improvements for change and release management, reducing deployment risks and enhancing efficiency, Collaborate closely with development and project teams to ensure seamless integration of, Develop and maintain disaster recovery plans and procedures for mainframe systems, leading regular DR drills
• Establish and enforce standards for documentation, ensuring high‑quality and up‑to‑date runbooks, operational procedures, and architectural diagrams

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
• Extensive, hands‑on experience in mainframe production support or systems programming, with at least relevant experience in a lead, supervisory, or senior technical leadership role
• E…