Manager, MS Dynamics CRM

Title:

Manager, MS Dynamics CRM – Ascensus

The Manager; CRM Administration Support will lead and manage the CRM Administration team, providing primary support for Microsoft Dynamics CRM and Salesforce Service Cloud, along with ancillary applications. This role will oversee the maintenance, management, and administration of both platforms, ensuring optimal performance and alignment with business objectives. The Manager will guide customization of forms, fields, views, reports, and dashboards, and will be responsible for developing and maintaining custom validation rules and workflows.

Additionally, this role will foster team development, set priorities, and ensure delivery of high-quality solutions across both CRM ecosystems.

• Directly manage and mentor CRM Administration team members, providing coaching, performance feedback, and professional development opportunities.
• Set team goals, prioritize tasks, and allocate resources to ensure timely delivery of projects and support requests for both Microsoft Dynamics CRM and Salesforce Service Cloud.
• Foster a collaborative, high-performing team culture aligned with organizational values.
• CRM Administration:
  Oversee daily monitoring, troubleshooting, and performance analysis of Microsoft Dynamics CRM and Salesforce Service Cloud.
• Manage security, configuration, user support, and training for both platforms.
• Execute design tasks and collaborate with stakeholders to drive product increments and enhancements.
• Identify and implement product improvement opportunities to increase efficiency, productivity, and end‑user adoption across both systems.

• Partner with Product Owners and business leaders to align CRM capabilities with organizational priorities.
• Provide process and documentation overviews to support company initiatives such as Disaster Recovery and audits.

• Ensure adherence to data security standards and protect all client data against unauthorized access or transmission.
• Lead Disaster Recovery testing and maintain documentation for both CRM platforms.
• Continuous Improvement:
  Promote ongoing learning and technical development within the team.
• Stay current with CRM trends, architecture, and best practices through training and industry engagement.

• Support additional tasks and projects as assigned.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus.
• Adhere to Ascensus Core Values of People Matter, Quality First and Integrity Always®.

• Direct Reports: CRM Administration team members
• Reports To:
  
  Head of Technology;
  Corporate Development

• Bachelor’s degree or equivalent work experience.
• Minimum 7+ years of experience with Microsoft Dynamics CRM and Salesforce Service Cloud, including administration and customization.
• Proven experience in team leadership or management, including mentoring and performance management.
• Strong understanding of CRM security configuration and workflow management.
• Excellent analytical, organizational, and communication skills.
• Ability to translate business challenges into technical solutions.
• Experience working with third‑party applications such as Data8, Click Learn, Client Point, etc.
• Knowledge of PC applications including SQL and MS Office products.
• Travel requirement up to 10% annually.

For all virtual remote positions, we require an uninterrupted virtual workspace with a minimum internet speed of 25 Mbps. Expectation of family care during business hours and strict connectivity requirements for call center roles.

The national average salary range for this role is $130-140k in base pay, exclusive of any bonuses and benefits. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid‑Time‑Off, etc. For more information, please visit

We are proud to be an Equal Opportunity Employer.

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from ,  email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about the validity of a job posting, we strongly encourage you to apply directly through our website.

Mid‑Senior level

Full-time

Other

Referrals increase your chances of interviewing at Ascensus by 2x.