Solution Consultant; CDP​/Marketing AI in Palo Alto and NYC

Solution Consultant (CDP / Marketing AI) Hybrid Role in Palo Alto and NYC

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Senior Customer Engineer – Marketing AI / CDP

About 5K C&T Services
5K C&T Services is a specialized recruitment and talent solutions partner supporting leading organizations in Customer Experience, AI, Digital Transformation, and Enterprise Technology. We are seeking a highly skilled Senior Customer Engineer to support one of our enterprise clients in implementing and optimizing advanced Customer Data Platform (CDP) and Marketing AI solutions.

Job Overview

Solution Consultant with a strong interest in data-driven technology to support delivery of Clients Customer Data Platform (CDP) and Agentic AI implementation projects. This is a critical customer-facing role, ideal for someone who is analytical, curious, great communicator and enjoys getting into the nuts & bolts of the platform. The Solution Consultant plays a pivotal role serving as a bridge between the client’s stakeholders and internal teams, including engineers, AI specialists, Product Manager, Project Manager, assuring adoption of our data-driven marketing and customer experience technology.

Key Responsibilities

• Learn and become fully proficient in the CDP / Marketing AI platform

• Provide expert recommendations to our customers on how to expand CDP usage to drive business value

• Lead workshops with clients to understand business goals, customer data strategies, and use cases for the CDP, Machine Learning Models and AI agents.

• Map client requirements to the platform features; identify optimal configuration and best use of features to support use cases

• Help clients identify and track KPIs, collect success stories to drive increased platform usage and ensure awareness of customer success at all levels within customer organization

• Work closely with the Product, Design, and Engineering teams to drive future direction of the software based on client needs

• Assist in configuring the platform to support data ingestion, identity resolution, audience segmentation, and activation.

• Work with client and internal data teams to analyze source data and define data mapping and transformation rules.

• Support validation and QA of ingested data and ensure accuracy of customer profiles and segments.

• Develop use cases, translate business requirements into technical stories

• Prepare and deliver presentations, training, and documentation

• Support user acceptance testing (UAT), troubleshoot issues, advise on best practices

• Support the design and implementation of AI agentic workflows that use customer data to power personalized, automated experiences

• Work with AI and product teams to define data inputs, triggers, and decision logic for AI-driven actions.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, Mathematics, or related field

• 3 – 6 years of experience at a consulting or software company, in a customer facing role, e.g. Consultant, Business Analyst, on complex SaaS software implementation projects

• Experience with large data and data management platforms, and familiarity with modeling and mapping concepts

• Excellent communication and interpersonal skills — able to lead client meetings and bridge the gap between business and technical teams

• Ability to learn new platforms and tools quickly and explain them to others clearly

Ability to drive initiatives independently and navigate with uncertainties

• Experience in Agile delivery methodology and tools (Jira, Confluence, Asana, etc.)

• Willingness to travel up to 20% of the time

Preferred Qualifications

• Experience in Marketing Technology or familiarity with marketing automation tools (e.g., Braze, Adobe Campaign, Salesforce Marketing Cloud, other CDPs, etc.).

• Knowledge of SQL or other coding languages (e.g., Python) preferred. (Solution Consultant not expected to write any code, but the knowledge can be very helpful for technical conversations)

• Basic knowledge of data formats (JSON, XML), APIs, and cloud data platforms (e.g., Snowflake, Big Query)

• Comfortable analyzing structured data (e.g., JSON, CSV, SQL datasets) and working with data teams to define mappings.

Our Client Offers

• Competitive salary

• Health, wellness, and retirement benefits

• Collaborative and fast-paced technical team environment

• Career growth in a rapidly expanding AI-driven environment

Location

Palo Alto or NYC – Hybrid role with 3 days per week at Office.

Mid-Senior level, Full-time, Information Technology, IT Services and IT Consulting

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