Reply.io Technical Support Specialist — San Jose

Reply.io is a fast-growing SaaS company helping businesses automate and scale their sales outreach. Our award-winning Customer Care team is known as one of the best in the industry— and now, we’re looking for new talent to join us on this journey!

We’re currently hiring Junior Customer Support Agents who are passionate about helping others, eager to learn, and ready to grow in the fast-paced world of tech and SaaS. If you’re looking for a supportive environment to kick off or strengthen your support career— this is your chance.

We’re currently hiring for the following shift:

• 17:00–01:00

Please note:

These is the shift we’re actively hiring for, and it is non-flexible at the moment. We kindly ask candidates to consider the late hours carefully before applying— shift changes are not planned in the near future.

• Provide chat- and email-based support to Reply customers
• Help users troubleshoot product issues and guide them through platform functionality
• Collaborate with other team members to ensure fast and high-quality resolutions
• Assist in documenting recurring issues and updating Help Center articles
• Become a product expert and help clients get real value from Reply

• 6+ months of experience in a customer support or service role (SaaS experience is a plus, but not required)
• Excellent written English (B2+), with the ability to communicate clearly and empathetically
• Basic understanding of how web-based tools and platforms work
• Willingness to learn fast
  , ask questions, and take initiative
• A team player who’s organized, responsible, and proactive
• Ability to stay focused and calm in a fast-paced chat environment

Communication Empathy

• Competitive salary for junior-level specialists + bonuses for excellent performance
• A chance to grow with a product that’s loved in the US and globally
• Full onboarding, mentorship, and ongoing training
• Clear path for career growth and specialization (support, QA, onboarding, etc.)
• Remote work with optional co-working coverage
• A friendly team with zero micromanagement and strong support
• 15 paid vacation days, 🇺🇦 national holidays & ~10 days of Christmas vacation
• Sick leaves without limitations
• Access to internal training, literature, and knowledge sessions.

If you’re curious, quick-thinking, and care about people— we’d love to meet you.

Our product (reply.io) is a leading sales engagement platform that automates personal and business communications, including emails, calls, SMS, Linked In, and messengers. Right now, we are adding more AI on top of our communication engine with the final goal of eliminating humans almost completely from routine business communications. We are in the TOP-10 best software in our niche in the world according to G2.