Help Desk Specialist

We are seeking a highly motivated and skilled Help Desk Specialist to join our dynamic IT team.

As a Help Desk Specialist, you will play a crucial role in analyzing our
customer's information systems, identifying areas for improvement, and
proposing innovative solutions to enhance operational efficiency. You
will collaborate with cross-functional teams to gather requirements,
design system specifications, and ensure seamless implementation of
changes. The ideal candidate should have a strong analytical mindset,
exceptional problem-solving skills, and the ability to communicate
effectively with both technical and non-technical stakeholders.

• Strong analytical and problem-solving skills, with the ability to think critically and creatively
• Excellent communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders
• Strong collaboration and team-oriented approach
• Detail-oriented and highly organized, with the ability to handle multiple projects simultaneously
• Handles inquiries from users for multiple applications. Performs basic user-problem analyses for the help desk
• Assists in conducting periodic user satisfaction surveys and tracking user problem trends
• Performs basic user-problem analyses for the help desk.

Qualifications:

• Serves as the first point of contact for troubleshooting hardware/software PC and printer problems
• Provide a high level of customer service to end users on a daily basis
• Conduct thorough testing and quality assurance to validate system functionality and performance
• Provide training and support to end-users to ensure they effectively utilize the government-provided IT systems
• Stay up-to-date with emerging technologies and industry trends to propose innovative solutions
• Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources
• Ability to multi-task and must be able to work in a team environment
• Well-developed presentation, telephone and writing skills.

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home